Help Desk / IT Support Specialist

Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL) Position Summary We are seeking a hands‑on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service‑first mindset. Ideal Candidate Profile Can build, configure, and deploy computer workstations. Provides both in‑person and remote end‑user support with professionalism and patience. Keeps records using an inventory management system. Has working knowledge of networking fundamentals and how enterprise networks operate. Is comfortable with Microsoft 365 administration, including SharePoint and Teams. Understands Intune for remote device management and application deployment. Has foundational knowledge of cybersecurity principles and best practices. Is well‑versed in Microsoft Active Directory, Entra ID, and domain administration. Thrives in a fast‑moving environment and picks up new technologies quickly. Understands credit card hardware and software including configuring devices for tap to pay. Key Responsibilities Hardware & Workstation Deployment Build, configure, and deploy desktop and laptop workstations for new hires and hardware refreshes. Prepare and stage equipment including imaging, software installation, and peripheral setup. Ship and receive computer equipment to and from remote employees. Process returned equipment from offboarding employees, including data wiping and re‑imaging. Maintain accurate asset records and lifecycle tracking in the inventory management system. Understand and support conference room equipment. Configure, deploy and support credit card hardware. Help Desk & Technical Support Provide Tier 1–2 support for hardware, software, and access issues via in‑person and remote channels. Troubleshoot Windows OS, laptops, peripherals, printers, and network connectivity issues. Respond to and manage tickets through the company ticketing system (e.g., Jira or similar). Deliver prompt, friendly, and effective support to internal users at all technical levels. Microsoft 365 & Systems Administration Administer Microsoft 365 including Exchange Online, SharePoint, and Microsoft Teams. Manage users, groups, licenses, and permissions within the Microsoft 365 admin portal. Deploy and manage applications and policies via Microsoft Intune. Configure and enforce device compliance and conditional access policies. Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management. Support onboarding and offboarding workflows including account setup and access removal. Networking Assist with basic network troubleshooting including connectivity, DNS, DHCP, and VPN issues. Understand and apply foundational networking concepts (TCP/IP, VLANs, firewalls, switching) to support day‑to‑day operations. Coordinate with the infrastructure team on network‑related tickets and escalations. Cybersecurity Apply cybersecurity best practices to daily operations, including endpoint protection, access control, and phishing awareness. Support security tooling administration (e.g., endpoint detection, MFA enforcement, security awareness platforms). Assist with identifying and escalating potential security incidents. Work Schedule & Location Remote on Mondays and Fridays, with occasional onsite presence required based on business needs. Occasional lifting of computer equipment required. Must reside in or near the Boca Raton, FL area and be able to work onsite three days per week as required. Qualifications & Skills Technical Expertise Proven ability to build and deploy workstations (imaging, hardware assembly, peripheral setup). Strong experience with Windows OS and laptop/desktop hardware support. Proficiency with Microsoft 365 administration, including SharePoint Online and Microsoft Teams. Hands‑on experience with Microsoft Intune for device management and app deployment. Solid understanding of Microsoft Active Directory, Entra ID (Azure AD), and domain administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, switching). Familiarity with cybersecurity principles, endpoint security, and security best practices. Experience with IT asset and inventory management systems. Business & Soft Skills Strong communication skills and the ability to explain technical concepts to non‑technical users. Excellent customer service orientation and a patient, collaborative approach to support. Highly organized with strong attention to detail, especially in asset tracking and documentation. Adaptable and eager to learn—comfortable taking on new responsibilities and technologies as the business evolves. Ability to manage multiple open tickets and prioritize effectively. Experience 2+ years of Help Desk, IT Support, or Desktop Support experience. Degree, relevant certifications (CompTIA A+, Microsoft MD-102, MS‑900, or similar), or equivalent hands‑on experience. Experience supporting a hybrid or distributed workforce. What Makes You Stand Out You don’t just fix problems—you document them and prevent them from recurring. You’re as comfortable under a desk connecting cables as you are configuring policies in Intune. You take ownership of your tickets and communicate status proactively. You’re curious about new technologies and bring ideas that improve how IT serves the business. You understand that great IT support is what lets everyone else do their best work. Must be authorized to work in the United States without current or future employer sponsorship. No visa sponsorship, transfers, or C2C arrangements are available for this position. Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws. #J-18808-Ljbffr