Collections Analyst

About Culligan Quench Culligan Quench helps reduce single-use plastic water bottles by delivering on-demand filtered water solutions to customers across North America. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members at more than 90 locations across North America and Puerto Rico. The Position The Collections Analyst will prepare and make collections outreaches to all past due customers via telephone or an approved method of written communication, recording detailed notes in the system of record upon completion. The Collections Specialist is driven to reduce delinquency and provide outstanding service, treating all customers and team members ethically and respectfully, creating relationships built on trust. Responsibilities Negotiate with customers to resolve outstanding balances, securing mutually beneficial payment arrangements to maximize cash collections. Escalate accounts for assistance with collections in accordance with the established escalation path. Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash, providing copies of invoices and statements upon request. Place accounts with third-party collections agency when internal collections efforts have been exhausted. Submit requests for credits to customer accounts where an invoice discrepancy or other qualifying circumstance exists. Evaluate customer accounts prior to releasing credit holds which prevent service. Interact with Finance, Account Management and other departments to provide specific and timely information as requested. KPI achievement. Meet/exceed all position-specific key performance indicators/metrics (KPI's). Requirements College degree preferred. Prior business-to-business collections experience required. Results-oriented self-starter who understands the big picture and can thrive in a fast-paced, changing environment. Ability to professionally communicate with internal and external customers. Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations. Strong organizational, time management and analytical skills with attention to detail. Proficiency with Microsoft Office Suite, with emphasis on Excel and Outlook. Experience with Salesforce is a plus. $50,000 - $56,000 a year Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr