Customer Success Associate - Account Manager

Job Description

Job Description

Customer Success Associate – Account Manager

Locations: Chicago, IL | Dallas, TX | White Plains, NY
Pay: $19.05–$20.00/hour
Duration: 6-month contract, with potential for extension or conversion
Schedule: Hybrid – 2 days onsite per week

Job Overview

We are seeking a Customer Success Associate – Account Manager to support client relationships and business licensing services. This role is ideal for an early-career professional with 1–2 years of customer service, account management, or client-facing experience. You will serve as the primary point of contact for assigned clients, coordinate licensing requests and renewals, and ensure an excellent customer experience.

Responsibilities

• Manage a portfolio of client accounts and build strong, long-term relationships.
• Serve as the primary contact for client questions, requests, and escalations.
• Coordinate new orders, licensing renewals, and project requests with internal teams.
• Manage high volumes of client communications, including 50–75+ emails daily.
• Provide clients with updates on project status, renewals, and licensing activities.
• Schedule and participate in client meetings as needed.
• Maintain accurate client records and licensing documentation.
• Partner with internal teams, government agencies, and external stakeholders to resolve issues.
• Identify opportunities to recommend additional services and support account growth.
• Manage multiple priorities while meeting deadlines and maintaining high service standards.

Qualifications

• Bachelor's degree preferred.
• 1–2 years of experience in customer service, account management, client services, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Comfortable managing multiple client relationships and a high volume of emails.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Business licensing experience or familiarity with regulatory/compliance processes.
• Experience with Salesforce and/or Workday.
• Background in client relationship management or account services.

Important Location Requirement: Candidates must be located within commuting distance of one of the following offices, and their city/state must be listed on their resume:

Apply today!