IT Service Desk Technician

Level 2 Service Desk TechnicianInsight Global is seeking a highly experienced Level 2 Service Desk Technician to provide comprehensive end-user support for a dynamic environment at Alliant Insurance. This role is 100% focused on resolving technical issues, including SSO authentication problems, AP system errors, file share access, application permissions, hardware troubleshooting, Windows 11 issues, and login failures. The technician will handle approximately 20 tickets per day, serving as the primary line of defense for escalated incidents. Support is delivered primarily through Zoom calls, phone calls, and ServiceNow, requiring strong communication skills and proficiency in ticketing systems. While most issues will be resolved independently, the role includes collaboration with senior team members and engineers for complex escalations. This position demands excellent problem-solving abilities, adaptability across a wide range of technologies, and a commitment to delivering timely, high-quality support in a fast-paced environment.