Specialist, Operations Workforce Administration

Specialist, Operations Workforce Administration

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist, Workforce Administration serves as a subject matter expert, responsible for resolving and approving time codes and leave codes in compliance with company policies and/or applicable CBA. Ensures all Airport and Contact Center Team members are paid biweekly by ensuring that Payroll is closed for all stations. This role is a part of the Workforce Administration team within the Customer and Operational Excellence organization.

What you'll do

• Support daily timekeeping activities by accurately entering and updating employee time and attendance information
• Review timecards for completeness and accuracy, including medical, family, maternity, personal, and on-the-job injury leave coding, escalating discrepancies when needed
• Communicate with departments such as Lost Time, HR, Team Member Services, Labor, and the Absence & Return Center to clarify questions and ensure correct application of policies
• Provide oversight and guidance to representatives to ensure established procedures are followed and compliance with State and Federal leave laws is maintained
• Assist with gathering and organizing data for reports or projects; perform basic data review to identify errors or missing information
• Participate in training sessions and apply guidance provided by Training Specialists and Team Leads
• Help maintain and update documentation by providing feedback on SOPs and training materials
• Support meetings by preparing materials, taking notes, or sharing updates as requested
• Identify potential process issues and share improvement ideas with senior team members
• Review daily system reports (WB, Absence Tracker, APS, Employee Central, MyTime) to spot basic inconsistencies and escalate unusual patterns such as excessive hours or swap violations
• Build positive working relationships with local leaders by responding to inquiries promptly and professionally. Contribute to ad-hoc tasks or projects as assigned
• Occasional travel may be required for training or team support
• Provide oversight of timekeeping and leave administration processes; monitor for exceptions, resolve routine issues, and escalate complex or high-impact concerns leadership as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• High school diploma or GED equivalent
• 1-2 years of relevant work experience

Preferred Qualifications – Education & Prior Job Experience

• Bachelor's degree
• 3 years of relevant work experience in Workforce Administration or Manpower Planning
• 1 year of Change Management or process improvement experience
• Knowledge of AA policies, procedures, agreements, and functions
• Knowledge of the applicable workforce collective bargaining agreements

Skills, Licenses, and Certifications

• Data Analytics
• Effective verbal and written communication skills, with ability to effectively interact with team members at all levels within the company
• Self-motivated and sincere individuals who can see the importance and impact of their work on the organization's performance and well-being at large and therefore understand and ensure proper compliance
• Ability to manage, non-management and contract labor work groups
• Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.