Desktop Support Specialist

Infotree Global Solutions

Nashville, TN

Responsibilities

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
Assist with AV setup for internal meetings and events
Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)

Requirements

AV support experience
Experience with administration of Apple computer products using enterprise management tools
Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
Strong macOS hardware and software troubleshooting experience

Apply

Vacancy posted 2 days ago

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