Customer Service Team Lead
$33 - $38 per hourUline Shipping Supplies
Customer Service Team Lead
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
#ZR-ILCS
$33 - $38 per hour
...Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team...SuggestedHourly payLocal areaUline, Inc.
Antioch, IL11 hours ago- Uline in Kenosha, WI is seeking a Customer Service Team Lead to coach and empower representatives to deliver fast, friendly, and customer-focused support. You will ensure the team is trained on products, policies, and performance metrics. This on-site role offers growth...Suggested
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...SuggestedHourly payFull timeShift workNight shiftAfternoon shiftHilton
Round Lake Beach, IL1 day ago$37.5k - $50k
...oriented Office Manager to join our dynamic team. If you have prior State Farm office... ...ensure a smooth, efficient workflow Lead and support team members, fostering a positive... ...management Handle escalated customer service issues with professionalism and care...SuggestedFor contractorsWork at officeLocal areaAlejandro Pizarro - State Farm Agent
Round Lake, IL5 days ago$63.45k - $105.74k
...day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is...SuggestedAbbott Laboratories Employees Credit Union
Gurnee, IL3 days ago- ...a BA/BS and CP software knowledge, with IDOA certification upon hire and travel within assigned communities. Join a mission-driven team delivering high-quality client care, with opportunities for learning, collaboration with internal teams, and a comprehensive benefits...
- ...About the job Customer Service Manager At TA Resources we've re-imagined traditional staffing and HR outsourcing with... ...different time zones. Key Responsibilities: Lead, mentor, and manage a team of four direct reports, including Order Entry...Full timeFlexible hoursAfternoon shift
TA Resources LLC
Round Lake, IL2 days ago - Overture Promotions, Inc. seeks a Customer Care Manager to lead the Customer Care Department, ensuring exceptional service and operational efficiency. This on-site role will collaborate with Sales, Operations, Production, Purchasing, Accounting, and Leadership to drive...
- DuPont™ Spectrum™ is seeking a dedicated Customer Service professional to manage orders, forecasts and communication with customers and plant... ...resolve discrepancies, and coordinate with cross-functional teams to ensure on-time, in-full delivery. The role requires at...
- Creative Financial Staffing, LLC is seeking a detail-oriented Customer Service Associate to support customer service, order management, and administrative operations within a fast-paced manufacturing environment. This role suits someone who enjoys organizing data, supporting...
- ...family-owned distributor of shipping, industrial and packaging materials, is seeking a Customer Service Department Manager in Kenosha, WI. You will lead multiple customer service teams to deliver exceptional experiences for our customers. Responsibilities include...
- ...Time Cashier to support store operations at the front end. You will manage cash transactions, assist customers, and supervise cashiers to ensure quick, friendly service. The role emphasizes training, teamwork, and adherence to store policies, with opportunities to support...Full time
- Overture Promotions is seeking a Senior Customer Care Coordinator to lead complex customer inquiries, develop service improvements, and train team members. You will partner with sales, purchasing, and warehouse teams to ensure accurate, timely order fulfillment and excellent...
- Overture Promotions, Inc. is seeking a Senior Customer Care Coordinator in Illinois to lead customer service initiatives and improve satisfaction. You will manage complex inquiries, develop strategies, and train team members while aligning with company standards for excellence...
- PLS, a leading retail provider of financial services, invites a Shift Supervisor in Kenosha, WI to lead store operations, guide a team, and ensure outstanding customer service while meeting store goals. This role requires strong interpersonal skills, integrity, and flexibility...Shift workWeekend workAfternoon shiftEarly shift
$21 - $24 per hour
Job Title: Sr, Customer Care Coordinator Reports To: Customer Care Manager FLSA... ...Coordinator plays a critical role in leading and enhancing the customer service experience. This position involves... ...customer satisfaction, training team members, and providing insights to...Hourly paySummer workWork at office- AbbVie is seeking a Supervisor for warehouse operations in Lake County, Illinois, overseeing distribution, manufacturing, or site services. You will guide daily tasks, ensure compliance with quality, regulatory, financial, and global trade standards, and drive safe, efficient...
$15.9 - $18.7 per hour
...responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account... ...Medical, dental, vision, life & disability insurance • Industry leading 401(k) with company match • Flexible Spending & Health...Hourly payWeekly payFull timeLocal areaFlexible hoursWeekday workRent-A-Center
Round Lake, IL5 days ago- ...daily operations, staffing, cash control, inventory, and customer relations to keep our team running smoothly. This role emphasizes leadership, math... ...ensure adherence to policies, and strive to deliver great service while maintaining store standards and a positive work...Shift work
- A leading Pilates studio in North Chicago is seeking a Community Lead to cultivate a vibrant studio community and enhance client experiences. Key responsibilities include guiding Studio Leads, managing day-to-day operations, and implementing marketing initiatives to boost...Part timeLocal areaFlexible hours
- ...Time | Employee or Contractor The Community Lead at JETSET Pilates is a vital role... ...overall client experience and consistency in service delivery. Reporting directly to the General... ...Manager, the Community Lead will oversee a team of Studio Leads while actively participating...Part timeFor contractorsLocal areaDay shiftAfternoon shift
$19.5 - $20 per hour
...Outreach Coordinator to join our marketing team in advance of an upcoming industry... ...front-line voice inviting existing customers, prospects, and warm leads to visit our booth and join us for... ...Plus): Prior background in customer service, inside sales, telemarketing, lead...Hourly payPermanent employmentTemporary workWork experience placementWork at officeShift workGurnee, IL4 days ago$70k - $90k
Position: Customer Care Manager Reporting to: Program Success Manager... ...ensures exceptional customer service, operational efficiency, employee... ..., Accounting, and Leadership teams to ensure a best-in-class... ...opportunities for improvement Lead process improvement initiatives...Work experience placementSummer workMonday to FridayFlexible hours- PLS is seeking an Assistant Store Manager in Kenosha, WI to lead customer service excellence and support daily store operations. The role emphasizes developing a strong team culture, achieving store goals, and ensuring compliance with regulations. The ideal candidate has...
$18 - $34 per hour
...environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity-...Hourly payMinimum wageFull timeTemporary workPart timeShift workWalmart
Antioch, IL5 days ago$32 - $38 per hour
...Facilities Lead Pay from $32 to $38 per hour with significant growth and earning... ...maintaining world-class facilities. Join our team as a Facilities Lead and help keep our... ...Ensure landscaping, janitorial and security services meet Uline standards. Respond to...Hourly payUline
Round Lake, IL3 days ago- ...Deli/Bakery Team Supervisor WM Supercenter #5199 475 E Il Route 173 Antioch... ...to prepare quality products for customers. They engage with customers at the service counter and move incoming... ...Description. Why is Walmart America's leading grocery store? Our customers tell...Hourly payMinimum wageFull timeTemporary workPart timeShift work
Walmart
Antioch, IL4 days ago - ...experience ~ Exposure to financial accountability ~ Excellent communication, interpersonal and customer service skills ~ Ability to work well independently and as part of a team ~ Satisfy a background check ~ Authorized to work in the United States ~ We use E-...Night shiftWeekend work
Panera Bread®
Round Lake, IL14 days ago $75k - $95k
...Description HHAeXchange is the leading technology platform for home... ...engagement and ensuring customer success. This position will serve... ..., product, client success teams to ensure alignment with client... ...customer sites to deliver on-site services if required. ~ Strong...Full timeWork experience placementLocal areaNight shift3 days per weekHHAeXchange
Mundelein, IL2 days ago$15.9 - $18.7 per hour
...responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account... ...Medical, dental, vision, life & disability insurance· Industry leading 401(k) with company match· Flexible Spending & Health Savings...Hourly payWeekly payFull timeLocal areaFlexible hoursWeekend workWeekday work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead. Be the first to apply!
- work from home customer Lake Villa, IL
- customer satisfaction Lake Villa, IL
- customer Lake Villa, IL
- customer relations Lake Villa, IL
- remote customer service chat Lake Villa, IL
- customer relations associate Lake Villa, IL
- customer care technician Lake Villa, IL
- customer service Lake Villa, IL
- client service Lake Villa, IL
- client service specialist Lake Villa, IL