Site Manager

Company:

Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in North and South America, Europe, Asia, and Africa. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

Summary:

The Site Manager is a key role that acts as the main contact for management decisions within the operation. They ensure compliance with all administrative policies, procedures, safety rules and government regulations. The Site Manager will lead two teams to support the customer sites (Chicago MDW and St. Louis Airports). This role has P&L responsibility for specific locations, providing opportunity to lead and develop a team focused on customer service and efficient operations. The role requires a focus on safety, leadership, excellence, self-motivation, drive, collaboration, innovative problem-solving, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including but may not be limited to):

• Site Manager manages the overall planning, organizing, and operations of the location. Manages all operations functions, including safety, order processing, picking, packaging, shipping, returns, and receiving.
• Monitors the flow of work throughout the warehouse, investigating unusual delays, and/or problem areas, and then take appropriate action.
• Achieves Key Performance Indicators (KPIs), such as productivity and delivery goals for the location.
• Site Manager utilizes software, data and analytics to optimize operations, track productivity metrics, anticipate and resolve problems.
• Assure Communication: Coordinate activities and assure communication between departments, distribution centers and customers. Participate in and conduct a variety of meetings to coordinate warehouse activities, control processes, and to address problem areas.
• Plans, Objectives and Goals: Ensure all operating objectives, goals, and performance standards are communicated throughout the Operation. Hold all staff within the Operation accountable for meeting and/or exceeding these specific goals.
• Manage the Operation expenses to remain within the assigned budget.
• Develop continuous improvement initiatives and share best practices with team members, ensure regulatory compliance with company policy and procedures and meet OSHA standards.
• Work Schedules: Assure appropriate work schedules and staffing levels while reducing the incremental cost of utilizing overtime labor.
• Training Programs: Assure the availability of appropriate supervisory and employee training programs for both new and existing employees.
• Motivate and build teamwork, influence team members with an emphasis on driving results through accuracy and timeliness and regularly look for common ground that inspire collaborations among team members.
• Communicate and promote company expectations and culture through actions, verbal instructions and in writing to new and existing team members.
• Oversee and implement basic human resource functions within areas of responsibility. Interview qualified candidates and maintain staffing levels, hire and train new team members and prepare performance appraisals to develop and improve overall performance of team members. Reward and discipline team members on a timely basis.
• Safety and Housekeeping: Ensure that good housekeeping and safe operating procedures and practices are followed throughout the facility.
• Other duties as assigned by the immediate supervisor or their designee.

ROLE INCLUDES SUPERVISORY RESPONSIBILITY:

• Lead or support the recruitment, onboarding, and development of a high-performing team.
• Ensure alignment with company goals.
• Provide ongoing coaching, set clear performance expectations, monitor progress, and conduct regular performance reviews.
• Foster a positive team culture, address issues promptly, and implement strategies for employee engagement, growth, and retention.
• Manage disciplinary actions when needed and ensure accurate documentation of team performance and development in coordination with Human Resources.

REQUIREMENTS / REQUESTED QUALIFICATIONS:

• Bachelor’s degree; or equivalent experience in management required
• Three to five (3-5) years management experience in the areas of warehousing, freight and logistics (domestic and international) is required; experience within a multi-unit environment is a plus
• Solid leadership ability with the capacity to solve problems through unexpected situations, goal and solution orientated; Must be able to motivate and influence others
• Customer facing experience required
• Demonstrated leadership ability, with the ability to engage, drive and motivate others
• Knowledge of Epicor P21 (Enterprise Resource Planning System)
• Ability to use forklift
• Must fluently communicate and write in English. Any additional languages are beneficial and would be considered an advantage.
• Ability to multitask, meet deadlines and adapt to changing priorities
• Detail oriented with strong organizational and implementations skills
• Intermediate proficiency with Microsoft office application
• Knowledge and/or experience within the global industrial and automotive parts marketplace would also be considered an advantage
• Ability to travel between the two locations (Chicago and St. Louis)

Benefits Offered Include:

Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) plan, HC-FSA, DC-FSA, HSA, generous Paid Time Off, and paid Holidays.

Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.