Hotel Front Desk Attendant
Wyndham Hotels & Resorts
Description We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities • Handle guest check-ins, check-outs, and payment processing with accuracy.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Take reservations over the telephone, through emails and in person, including groups
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate hotel switchboard, take calls and provide information and transfer calls Qualifications • Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Take reservations over the telephone, through emails and in person, including groups
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate hotel switchboard, take calls and provide information and transfer calls Qualifications • Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
Vacancy posted 11 hours ago
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