Desk Clerk Supervisor

Job Title

Safe Haven is a low barrier housing option for people experiencing chronic and unsheltered homelessness. The members we support have significant chronic mental illness where other traditional housing models would not work. This housing facility is staffed 24/7.

Do you want a rewarding job in mental health? Thresholds makes a difference for people who live with severe mental illness and our desk clerk teams ensure that Thresholds locations are safe and welcoming to both staff and Thresholds clients.

As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras, holding residents accountable to community rules, and making sure doors are locked and closed. You will contribute to client recovery by conducting wellness checks, providing de-escalation, and communicating with clinical teams verbally and through records.

You will create the desk clerk schedule, contact substitutes when coverage is needed, and personally provide coverage if a substitute cannot fill the shift. You will make sure the desk clerk team is fully staffed by participating in the interviewing, hiring, and onboarding process for new desk clerk staff, as well as providing ongoing supervision to your team. Additionally, you may support your location's needs by distributing mail to clients, submitting work orders to facilities, preparing units and new residents for move-ins, conducting safety drills, and/or assisting with building certifications and inspections.

The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development will deepen your knowledge and expand your knowledge of mental health in harm reduction, trauma-informed care, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization.

To succeed in this role, you need:

• Passion for mental health advocacy
• Excellent communication and teaching skills
• Adaptability to staff and client needs
• Flexibility to work an on call schedule when needed
• Strong time management, organization, and problem-solving
• To be at least 21 years old
• High school diploma or GED certificate
• Work Availability
• Tuesday thru Saturday: 3:00 PM - 11:00 PM
• Rotating Work Schedule from 4940 N. Winthrop Ave. & 3216 N. Cicero Ave., Chicago IL

What sets Thresholds apart:

• Competitive pay - Base Rate: $21.00 hourly / $43,680 annually
• Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)
• Dental insurance, vision insurance, choice of 4 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Cell phone reimbursement (up to $50/month)
• Public service loan forgiveness

Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.