Commercial Support Specialist

Job Description

Job Description

About BrightStar:

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym at our Corporate Headquarters
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

Role Responsibilities:

The primary role of the on-site Commercial Support Specialist is to make a difference in our members’ financial lives by providing the highest-quality service. This position is responsible for boarding, funding, servicing commercial loans and relationships, ensuring compliance with all regulatory and internal requirements, and providing stellar customer support.

Essential Functions & Responsibilities:

• Member Service: Provide outstanding service to internal and external members as defined by our BRIGHT Service value proposition. Develop and retain strong relationships with members, investors, and business partners.
• Loan Boarding: Input and fund new commercial loans promptly with complete and accurate data to ensure proper loan service.
• Loan Processing: Work closely with the Vice President of Commercial Lending and current/prospective members in the loan origination process, including collecting a complete loan package for submission to underwriting.
• Loan Closing & Document Review: Coordinating commercial loan closings and reviewing loan closing documents for completeness and consistency with loan approval specifications.
• File Management: Maintain current information in the loan servicing system for contacts, vendors, annual reviews, and other necessary fields.
• Relationship Management: Act as the primary contact person for business members regarding commercial loan servicing and depository account inquiries, including but not limited to establishing new member accounts.
• Quality Control: Undertake other loan servicing duties, such as quality control, title perfection, mortgage satisfaction, and payoff requests. *Note: Additional duties and responsibilities are as needed based on departmental and organizational needs.

Minimum Expectation of Knowledge and Skills:

• Experience: Minimum of three years of experience in the commercial loan processes. Strong knowledge of commercial loan documents and regulatory requirements; experience with FICS Servicing System preferred.
• Education: High School diploma or equivalent; relevant certifications or further education in finance or business is a plus. Interpersonal Skills: Strong written and verbal communication skills, effectively engaging with business owners and senior management.

Compliance:

• Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.
• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements:

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear.
• The employee is frequently required to walk and reach with hands and arms.
• The employee may occasionally stand, stoop, kneel, or crouch.
• The employee may occasionally lift and move up to 10 pounds.
• Specific vision abilities this job requires include close vision and the ability to adjust focus.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace