Technical Service Specialist

Senior Technical Service SpecialistEnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we're looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team. Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a "U.S. Person" under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.What We Offer:Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidaysComprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rateFinancial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan401(k) Matching – 100% match at a 6% contribution levelInnovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees' skills and career development.At EAS, we don't just build batteries – we power systems and devices that protect not only individual citizens but communities across the world. If you're excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we'd love to hear from you!Job Purpose:Plans, coordinates, and generally supports activities concerned with installing batteries and associated equipment, investigating and resolving customer reports of technical problems with batteries and charging systems, and eliminating future operational or service difficulties by performing the following duties as listed in the Essential Duties & Responsibilities section. This includes applications engineering efforts related to all Land, Sea & Air products and chemistries.Essential Duties and Responsibilities:Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, ISO9000 and AS9100.Occasionally travels to customer sites to inspect, evaluate, diagnose, and repair EnerSys batteries and associated equipment.Provides technical assistance to various EnerSys customers during storage periods, battery installations and maintenance availabilities.Coordinates with EnerSys laboratories for the removal, disassembly, and analysis of batteries to detect defects and/or better understand performance.Diagnoses and troubleshoots battery monitoring equipment as well as other associated vehicle (aircraft, land vehicle, submarine, robotic) electronic equipment related to EnerSys batteries.Provides technical support to end users through assistance in the selection of the appropriate product and battery technology followed by training on the proper use and maintenance of EnerSys batteries in their applications and then, as needed, help in resolving any application issues that may arise.Provides feedback to EnerSys Product Engineering so that continuous improvement in products is achieved and customer satisfaction is enhanced.Provides additional assistance on an as needed basis to other members of Sales, Service, and Engineering teams on special projects as they develop through the normal course of business. These could include, but are not limited to; customer visits, supplier visits, conference and trade show support, literature review and custom order reviews.Maintains a safe, orderly, and clean working environment.Qualifications:Minimum of 8 years of relevant industry experience and/or trainingBachelor's degree in a technical discipline preferred; equivalent education plus industry or military experience consideredStrong ability to read and interpret business, technical, and regulatory documentsEffective written and verbal communication skills, including reports and presentationsProficient in mathematical calculations (percentages, proportions, geometry, algebra)Working knowledge of Microsoft Office, email, internet tools, and ability to learn EnerSys systemsAbility to obtain and maintain a U.S. Government Confidential security clearanceWillingness to travel overnight up to 25% for training, meetings, and customer supportEnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.