Salesforce Marketing Cloud Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About the Role You're Considering

We are seeking an experienced Program Manager / Engagement Manager to lead a complex, enterprise-wide Salesforce transformation initiative. This individual will be responsible for overseeing multiple concurrent Salesforce workstreams, including two Salesforce Marketing Cloud (SFMC) implementations and migrations, as well as the ongoing governance, support, and optimization of an existing SFMC Business Unit. In partnership with the Sales Cloud and Service Cloud Program Manager, this role will drive cross-functional alignment, manage interdependencies, and help ensure the successful delivery of the organization's broader Salesforce transformation strategy.

Your Role

The ideal candidate combines strong program leadership, Salesforce Marketing Cloud platform expertise, stakeholder management, and delivery governance experience. This individual will serve as the central point of coordination across business teams, IT, and Salesforce stakeholders to ensure successful delivery, risk management, adoption, and realization of business objectives.

Years Experience: 8+

· 2-15+ years of IT program and project management experience, including leadership of large-scale software implementation initiatives throughout the Software Development Lifecycle (SDLC).

· 3-5+ years leading Salesforce implementation programs with responsibility for delivery, governance, stakeholder management, and business outcomes.

· Proven experience managing enterprise-scale digital transformation programs involving both business and technology stakeholders.

· Experience managing offshore and distributed development teams.

· Lead planning, execution, and delivery of multiple Salesforce initiatives running concurrently.

· Develop and maintain integrated program plans, milestones, and critical path dependencies.

· Establish and facilitate program governance, executive steering committees, and status reporting.

· Monitor overall program health, proactively identifying risks, issues, and mitigation strategies.

· Ensure alignment across all Salesforce workstreams, vendors, and business stakeholders.

· Coordinate onshore and offshore development teams responsible for configuration, customization, integration, and data migration activities.

· Ensure teams meet delivery commitments, quality standards, and timeline expectations.

· Experience establishing PMO standards, governance models, and reporting frameworks.

· Manage budgets, forecasts, resource capacity plans, and vendor performance.

Your Skills and Experience

Preferred Qualification would be a strong understanding of:

· Salesforce Marketing Cloud Engagement (SFMC)

· Salesforce platform governance and operating models

· Data migration and system integration initiatives

· CRM data management and customer data strategies.

The base compensation range for this role in the posted location is: $82,082-$193,440.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.