Family Support Worker

Position Summary

The Social Services Family Support Worker (FSW) is responsible for all clinic psycho-social referrals; screenings and assessments; and short-term interventions. A key component of the position is to coordinate services with medical, dental and behavioral health providers, as well as collaborate with outside service providers. This position is in-person and clinic specific. Bilingual in Spanish and English is required.

Reportability

This position will report directly to the Family Support Worker Supervisor.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Case Management and Care Coordination:

• Provide direct services to participants encompassing a range of psycho-educational and social supportive services, while conducting ongoing assessment of participants, and developing a care plan as needed.
• Include relevant family members in the care planning process; ensure all referrals are documented and outcomes are tracked.
• In conjunction with medical, dental, and program staff provide short, brief problem specific case management services according to participant needs/care plan.
• Serve as the case manager liaison among the participants and other members of the organization.
• Support medical teams with participants identified with medial risks to ensure continuity of care.
• Complete a psychosocial assessment on all participants referred, including domestic violence, social determinants of health, depression, and substance abuse screens.
• Provide options counseling and prenatal support services when needed.
• Gather information from referral sources, participant chart and other pertinent sources in completing the assessment (including outside agencies).
• Identify possible barriers to participant care and support in identifying community resources to reduce such barriers.
• Discuss updates on participant’s progress and/or barriers with Supervisor.

Documentation

• Enter all screenings, assessments, encounters, and referral information in appropriate health record and/or data system(s).
• Ensure service note entries are documented in electronic health records within 48hrs from date of service.
• Ensure that all applicable forms are complete, proofread for accuracy, reviewed and signed-off by Supervisor and uploaded into electronic health record.
• Complete all reports as required based upon the timeline provided.

General

• Provide and model outstanding customer service to all participants.
• Follow HIPAA confidentiality guidelines.
• Work together with their Supervisor to plan and achieve desired performance goals.
• Perform other duties as determined necessary by their Supervisor.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience – Bachelor's degree in Social Work, Public Health, Human Services, Gender Studies, or related field; or at least 3 years of relevant experience. Must possess knowledge of community resources and a working knowledge of community support and referrals.

Language- Must be professionally fluent in both Spanish and English.

Physical Demands – Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.


Work Environment – Mostly in a typical office and/or home setting with quiet to moderate noise level. In-person schedule- onsite required 5 days a week. May be exposed to extreme cold, health and humidity due to outside weather conditions.

The Benefits:

• Health Insurance: medical, dental & vision – plus retirement options through 403(b) contribution and investment opportunities
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
• Tuition reimbursement of $2000/year towards education assistance and professional development
• Transportation subsidy via metro & bus
• Employee Assistance Program (EAP)

Equal Opportunity Employer


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