ServiceNow Business Analyst

Computer Technologies Consultants (CTC) is seeking a ServiceNow Business Analyst to support the Department of State in Arlington, VA.


With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested ?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title : ServiceNow Business Analyst


Position Location : This position is currently onsite at the Arlington VA State Department campus. Candidates must reside in the DMV area to be considered.

Daily Responsibilities :

• Create epics, user stories with acceptance and testing criteria
• Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions.
• Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations.
• Develop business and system requirements, functional designs, process flows, and test plans.
• Analyze and document business processes and systems
• Facilitate requirements gathering
• Prepare client facing and internal deliverables that are technology related
• Interface with the application development team

Required Years of Experience (min) :

• At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow

Required Degree/Certifications :

• BS/BA degree in Computer Science, MIS, or related IT discipline
• Additional four years of related professional experience can be substituted for a BS/BA degree

Required Experience :

• Demonstrated ability to develop strong on-site and remote team and client relationships
• Excellent verbal and written communication skills including presentation skills
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience implementing systems using the Agile methodology

Preferred Certifications:

• ServiceNow Certified Systems Administrator (CSA)
• ServiceNow CIS IT Service Management or other similar ServiceNow certification
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
• Agile SAFe, Scrum Master, or ITIL v3 certification

Required Clearance :

• Public Trust; this position requires the ability to secure a security clearance of secret level, if needed

Pay Information

Full-Time Salary Range: $115k - $130k

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.