Tech Support Specialist, Tier 1 Talent Community (Future Opportunities)

Tier 1 Technical Support Specialist

Great Tier 1 Support Specialists are hard to find - we'd rather know you before we need you.

This is an evergreen posting, meaning there is no immediate opening, but we're proactively building our pipeline of Tier 1 Technical Support talent for future growth. If you're a patient, resourceful, and customer-obsessed problem-solver who thrives on the front line of the support experience, we want to connect now. By applying, you'll be added to our talent community and considered as Tier 1 Tech Support Specialist roles open. We'll reach out when there's a match, and we move fast when we do.

Role Summary

The Tech Support Specialist will provide technical support to Meal Ticket global customers of all sizes through the various support channels that entail: phone support, chat support, and email.

What You Will Do

• Maintain an extensive working knowledge of the designated product suite.
• Reply to email/chats and phone tickets in a timely manner.
• Instruct users in proper use of software, and offer suggestions of how to avoid errors in the future
• Provide Training Materials and Documentation to Customers when requested
• Escalate support tickets to other departments in the organization to resolve customer's issues.
• Assist with data entry and answering FAQ's.
• Keep customers updated on the status of open issues.
• Stay abreast on product development to be able to support customers on new product features.

What You Will Bring

• High school diploma or equivalent.
• At least two years related experience required.
• Excellent verbal and written communication skills in English (other languages are an advantage)
• Excellent interpersonal and customer service skills.
• Ability to work under pressure and within tight deadlines.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent self-learning abilities, resourcefulness, and creative thinking.
• Technological orientation with an ability to self-learn new technological tools and apply technological knowledge.

How We Feel About Diversity, Equity, Inclusion and Belonging -

Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket. Please inform our HR Team (View email address on click.appcast.io) if you need any assistance completing any forms or to otherwise participate in our application or interview process.