Customer Service Representative and Production Manager

Job Description

Job Description

Founded in 1994, A to Z Media is a family-owned company specializing in Vinyl, CD, DVD, Promotional Product and Apparel, and Manufacturing Services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life. 

This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.

The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.

Responsibilities

The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.

You will be tracking and driving the process from end to end which includes:

- Working with internal art department trafficking jobs through design/proofing stage
- Issuing purchase orders to all vendors, both domestic and international
- Trafficking all projects through print, manufacturing and delivery to final destination
- Communicating on a regular basis with the client as to the status of their projects
- Communicating via phone, email, zoom, etc., both domestic and international
- Maintaining an accurate production schedule and generate weekly status reports for clients
- Navigate internal schedules for domestic and international projects
- Correctly invoicing clients and ensuring that all billable parts are included
- Liaise with in-house Sales personnel as and when necessary
- Additional duties and responsibilities as assigned

The ideal candidate is

- Client-focused and quality-obsessed
- Proactive not reactive
- A problem solver
- A great communicator
- A great collaborator
- Enthusiastic and self-motivated
- Detail oriented and organized
- Able to project manage and see a project through from start to finish
- Able to work well under pressure
- Not afraid to learn new things

The ideal candidate has

- Excellent organizational skills including in-box management
- Excellent time management skills
- Excellent phone manner and people skills
- A team player attitude
- Knowledge of Microsoft Office
- Knowledge of Google Suite
- A love of music

$45,000 - $65,000, Full Time, On-Site to Hybrid

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