Assistant Front Office Manager

Front Office ManagerPyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.The Hilton Philadelphia at Penn's Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it's the only hotel located directly on the Delaware River Waterfront at Penn's Landing in Philadelphia's downtown. The Hilton Philadelphia at Penn's Landing's 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32" LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.What you will have an opportunity to do:Essential ResponsibilitiesLead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experienceServe as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concernsHandle guest escalations promptly and effectively, ensuring service recovery aligns with brand standardsEnsure all service standards, brand expectations, and resort policies are consistently followedLeadership & Team DevelopmentRecruit, train, coach, and develop Front Office associates to deliver consistent service excellenceFoster a People First culture that emphasizes respect, engagement, accountability, and recognitionConduct regular performance feedback, coaching, and documentation in partnership with Human ResourcesCreate effective schedules to meet business demands while controlling labor costsOperational & Financial OversightOversee daily cash handling, shift balancing, and audit readinessEnsure accuracy of room inventory, rates, arrivals, departures, and guest profilesMonitor KPIs including guest satisfaction scores, labor productivity, upsell performance, and service recovery trendsPartner with Revenue Management, Housekeeping, and Engineering to ensure operational alignmentEnforce policies related to safety, security, and complianceCollaboration & CommunicationWork closely with Housekeeping to ensure room readiness and accurate status reportingPartner with Sales and Events on group arrivals, VIP coordination, and special requestsCommunicate effectively with Security regarding guest safety and incident managementMaintain open communication with senior leadership regarding operational risks and opportunitiesQualificationsRequiredMinimum 2 years of Front Office leadership experience in a hotel or resort environmentStrong working knowledge of Front Office systems (PMS experience required; Opera preferred)Proven ability to lead teams, manage guest issues, and drive service excellenceStrong communication, organizational, and problem-solving skillsCompensation: $67,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.