Bilingual Customer Service Specialist

Job Description Are you fluent in both English and Spanish, with a passion for helping others? LHH is seeking a talented Bilingual Customer Service Specialist to join a financial services company located in La Mesa. In this role, you will be the primary point of contact for our diverse customer base, providing top-notch support and assistance in both languages. Come work for an organization that values trust, dedication and accountability! Responsibilities Handle customer inquiries and issues via phone, email, and chat, ensuring timely and accurate resolution Assist customers in navigating our products/services, troubleshooting problems, and providing relevant information Deliver exceptional service while maintaining professionalism and empathy in all interactions Collaborate with internal teams to address customer needs and improve processes Document customer interactions and feedback to identify trends and areas for improvement Stay up-to-date on product knowledge, policies, and procedures to provide accurate information to customers Uphold company values and contribute to a positive team environment Requirements Bilingual in Spanish and English Intermediate knowledge of MS Office Suite Excellent communication and interpersonal skills Customer-focused attitude with a desire to exceed expectations Previous customer service experience preferred Working Hours Monday-Friday 40 hours per week 8:00am-5:00pm or 7:00am-4:00pm PST Details Onsite Contract-to-hire role Located in La Mesa, San Diego Compensation $20.00-$22.00 per hour DOE Pay Details Pay Details: $20.00 to $22.00 per hour Benefit Offerings medical dental vision life insurance short-term disability additional voluntary benefits EAP program commuter benefits 401K plan Paid Sick Leave any other paid leave required by Federal, State, or local law Holiday pay Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to We are conducting interviews as soon as possible. The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements. #J-18808-Ljbffr