Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management

Overview
Mastercard Consumer Products and Processing provides a provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Analyst will support the day-to-day management of external vendors that are critical to our benefits solutions. This role will assist in tracking key performance indicators from service providers, monitoring performance metrics and SLAs, supporting budget and expense management for the Cardholder Services team, and coordinating billing between regional and global stakeholders.
The successful candidate will collaborate with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance, and Technology to gather, aggregate, and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn, and highly motivated - and strong communication skills are essential for success!

Role
• Support the development of content and presentations about our benefits, product strategy, and roadmap
• Help maintain accurate and up-to-date reporting systems (Salesforce, Tableau, etc.)
• Assist in the monthly analysis of KPIs, contributing insights and recommendations based on data from multiple sources
• Support the quarterly billing process, including gathering required documentation, tracking POs, and coordinating approvals
• Coordinate the cadence of performance reviews with external providers, helping to prepare templates and ensuring they are completed and accurately reported
• Assist in tracking expenses and revenue actuals and forecasts, flagging potential business risks to goals
• Support the Cardholder Services team on Studio Process, engaging subject matter experts when needed

All About You
The essential knowledge, skills, and experience for this position:
• Solid PowerPoint skills, with the ability to contribute to compelling presentations
• Proactive and curious mindset, willing to ask questions, learn quickly, and seek solutions
• Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
• Familiarity with reporting tools (Salesforce, Tableau, etc.) - hands-on experience is a plus
• Strong communication skills, both written and verbal
• Ability to support the management of reports, KPIs, roadmaps, and key deliverables in a fast-paced environment

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
  
• Ensure the confidentiality and integrity of the information being accessed;
  
• Report any suspected information security violation or breach, and
  
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges
Miami, Florida: $83,000 - $137,000 USD