Referral and Front Office Coordinator - Assessment (Days)

Patient Services Representative

Responsible for greeting patients and their families and all other customers. Answers phones and schedules appointments as needed. Able to multi-task while maintaining a high level of customer service and accuracy. Assists patients with questions and requests and communicates proactively with patients on wait times and other patient flow issues as necessary.

Education

High School Diploma or GED

Qualifications

*Ability to multi-task.

*Ability to organize, analyze, and prioritize work.

*Ability to work closely with others and function as a team member.

*Business like appearance.

*Data entry experience preferred.

*Detail oriented.

*Exhibits exceptional communication skills.

*Previous duties with high public contact are desired.

Area of Responsibilities

*Customer Service - Provides assistance and information in a kind, courteous manner to patients and visitors. Directs visitors to the appropriate areas. Participates in patient satisfaction initiatives; Demonstrates excellent customer service skills; Communicates effectively with patients and management regarding service recovery opportunities; Works together with other team members to achieve Office and System customer service goals.

*Development - Maintains a current knowledge of Willowbrooke at Tanner Inpatient as well as partial and outpatient process and procedures; Maintains a high level of expertise in admissions, rules and regulations by reading and studying all applicable bulletins, newsletters, etc.... Participates in continuing education Participates in the development of new programs

*Greets each patient and/or visitor and is proactive in anticipating their needs. Denotes appointment arrivals appropriately and in a timely manner, informs and extends registration information to patient arrivals, instructs patient on completions as needed, Obtains copies of insurance cards, verifies and updates as needed, demographic, billing and insurance information. . Follows established telephone message taking protocols, maintains highest standards with phone etiquette; Schedules appointments and gives routine, non-clinical instructions in preparation for the patient visit; Generates appointments; Maintains work area and waiting room in a neat, orderly manner; Maintains strict confidentiality.

*Safety - Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs

*Teamwork - Works well with others and functions as a team player; Offers ideas and solutions for issues that affect the team and work area; Stocking and ordering of supplies as needed; Maintains patient care areas; Participates in the training and skills development of new front office employees; Assists in other areas of the office as necessary

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Education

High School Diploma or GED

Experience

No prior work experience required

Licenses & Certifications

*NONE REQUIRED

Supervision

*Performs no supervisory duties.

Definitions

*Responsible for greeting patients and their families and all other customers. Able to multi-task while maintaining a high level of customer service and accuracy. Assists patients with questions and requests and communicates proactively with patients on wait times and other patient flow issues as necessary.

Contact With Others

Appreciable contacts as regular part of the job with others outside of the department or organization. Requires discretion and tact to give or get specialized information to perform duties of job.

Effect Of Error

Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.

Supervisory Responsibility

Occasionally uses assistance of aide or helper in performance of task

Mental Demands

Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides

Physical Effort

Minor physical effort - Job requires person to stand and/or walk frequently. Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.

Working Conditions

Moderate - (About 50% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk. Limited probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects For Immunizations

*Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)

Physical Aspects

Continually (at least once per day)*Typing*Manual Dexterity -- pinching with fingers, etc.*Hearing*Visual*Speaking*Handling -- seizing, holding, grasping Frequently (at least 3 times a week)*Feeling (Touch) -- determining temperature, texture, by touching*Color Vision*Walking Occasionally (at least once a month)*Bending*Reaching -- above shoulder*Reaching -- below shoulder*Standing*Balancing*Running - In response To an emergency*Lifting up To 25 lbs.*Carrying*Smelling*Pushing/Pulling -- up To 25 lbs.