Full-time Front Desk Agent

Job Description

Job Description

FIDELITY HOTEL is hiring for a FRONT DESK AGENT

Fidelity Hotel is a Michelin Key-awarded adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs -  all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do:

• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere is warm and inviting and work areas are clean and organized
• View reservations after arrival and create guest profiles that we can utilize to enhance their experience
• Check guests in and out of the hotel in a confident, professional, and personalized manner
• Take hotel reservations accurately and efficiently and ensure calls are answered in a timely and courteous manner
• Maintain an accurate log of guest calls for assistance or feedback, and ensure completion of all items
• Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Assist in the development of and implementation of special projects
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions.
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary

Who you are: 

• You have a High school diploma or general education degree (GED).
• 6+ months of related experience in a hospitality, service, or retail role preferred.
• You can navigate, operate, and troubleshoot computer systems and software applications.
• You can develop and maintain professional relationships and speak effectively after guests and groups of co-workers.
• You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results.
• You have a strong work ethic and the ability to work autonomously.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.