Clinical Administrative Assistant

Cleveland Clinic Health SystemAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives — beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleClinical Administrative AssistantLocationClevelandFacilityCleveland Clinic Main CampusDepartmentKidney Medicine-Main Campus HospitalShiftDaysSchedule8:00am-5:00pmJob SummaryJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Job DetailsThe Clinical Administrative Assistant serves as a key point of contact for patients, physicians, and nurses in a fast-paced clinical environment. This role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries. The position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.A caregiver in this position works full-time, M-F, 8:00am—5:00pm. No holidays or weekends.A caregiver who excels in this role will:Patient FacingManage incoming correspondence for disbursement to the appropriate practice.Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.Manage physician clinic schedules, including slot management and reconciling scheduling errors.Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.Assist patients with check-in for virtual appointments.Initiate patient referral processes and monitor referrals for empaneled patients.Assist with messages and inbound calls.Other duties as assigned.AdministrativeRespond to provider's emails and manage staff out-of-office arrangements.Respond to referral emailsSchedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.Offer IT assistance.Arrange and execute all department events and manage incoming mail.Take and transcribe meeting minutes.Other duties as assigned.Minimum QualificationsHigh School Diploma or GED3 years of administrative assistant experience in a professional settingOR Associate Degree or Bachelor's Degree may substitute two years of experienceExperience with Electronic Medical RecordsMust complete EPIC training during first yearExperience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)*Experience may be assessed with an on-line Skills AssessmentPreferred QualificationsAssociate's DegreeHealthcare experienceTyping proficiency with accuracyPhysical RequirementsAbility to perform work in a stationary position for extended periodsAbility to operate a computer and other office equipmentAbility to travel throughout the hospital systemAbility to communicate and exchange accurate informationIn some locations, the ability to move up to 20 poundsPersonal Protective EquipmentFollows standard precautions using personal protective.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: review the Equal Employment Opportunity poster.Cleveland Clinic is pleased to be an equal employment opportunity employer.