Director Shared Services - Back Office & Manufacturing

Job Description

Finance and Administration Shared Services director role centralizes back-office operations like accounts payable, billing, and procurement. It allows individual departments to focus on core activities by delivering efficient, standardized, and cost-effective services.

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The core components of this job description outline responsibilities, expectations, and requirements:

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Key Responsibilities

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• Transaction Processing: Oversee day-to-day transaction workflows including accounts payable (AP), accounts receivable (AR), travel expenses, and payroll processing. [
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• General Ledger & Reporting: Manage the month-end and year-end close processes, account reconciliations, and financial reporting.
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• Administrative Operations: Coordinate administrative tasks such as supplier onboarding, vendor management, and internal procurement requests.
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• Process Optimization: Identify inefficiencies and implement continuous process improvements to increase the overall accuracy and speed of service delivery.
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• Compliance & Auditing: Ensure all operations align with internal controls, statutory regulations, and organizational financial policies.
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2. Cross-Functional Resource & Planning

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• Oversee shared production planning, scheduling, and capacity planning to optimize facility throughput and prevent production bottlenecks.
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• Manage the end-to-end purchasing and inventory management processes across sites to ensure material availability and minimize shortages.
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• Act as the gatekeeper for shared technical operations, ensuring all requests (such as machine shop or fabrication work) are manufacturable, economical, and safe.
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3. Talent & Team Leadership

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• Lead and mentor a team of shared services professionals, including production planners, buyers, maintenance personnel, and administrative staff.
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• Allocate resources effectively to meet changing production demands and business priorities.
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Key Performance Indicators (KPIs)

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• Service Level Agreements (SLAs): Meeting or exceeding established turnaround times for invoice approvals and expense reimbursements.
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• Transaction Accuracy: Maintaining low error rates in journal entries and general ledger postings.
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• Customer Satisfaction: Providing responsive, high-quality support to internal stakeholders and departments.
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• Cost Efficiency: Reducing administrative costs through centralization and automation.
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Required Qualifications

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• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
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• Experience: 5+ years in financial operations, with prior experience leading teams in a shared services or centralized corporate environment.
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• Technical Skills: Advanced proficiency in Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, Workday) and data management software.
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• Soft Skills: Exceptional communication, vendor negotiation, conflict resolution, and change management capabilities.
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