Senior Technical Account Manager
Virtual Vocations Inc
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage HTML, CSS, and JavaScript to solve integration issues while collaborating with cross-functional teams. Key responsibilities Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption Provide education to merchants on Cash App Pay and Afterpay features and deliver quarterly technical reviews linking integration health to commercial performance Collaborate with Solutions Engineering and other teams to ensure seamless transitions from pre-sales to post-sales and support merchant adoption of new products Required qualifications Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations
Vacancy posted 3 days ago
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