Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a bilingual customer service team member to join a fast-moving team in Long Island City, New York. This Contract to permanent position centers on in-person support at a walk-up service window, where you will assist customers while also contributing to operational tasks and data review. The ideal candidate is confident working directly with people, comfortable handling spreadsheets and analysis, and motivated to identify ways to improve daily processes.

Responsibilities:
• Deliver detail-oriented in-person assistance to drivers and other customers at a walk-up service window in Long Island City, New York.
• Review service and operational information in Excel to spot patterns, summarize findings, and support informed decisions.
• Maintain accurate records and complete documentation related to daily service activities and operational workflows.
• Investigate chargeback-related questions and help coordinate timely follow-up and resolution when needed.
• Recommend practical improvements that enhance service quality, efficiency, and day-to-day operations.
• Collaborate closely with a small on-site team to ensure smooth customer support in a high-traffic environment.
• Learn internal procedures and become a reliable resource for questions tied to customer service and operational support.
• Provide assistance during onboarding and knowledge transfer activities to support continuity within the role.• Fluency in both English and Bengali is required.
• Proven success in a face-to-face customer service role, ideally in a fast-paced setting.
• Strong Excel capabilities, including working with spreadsheets, organizing data, and using PivotTables.
• Ability to evaluate information carefully and make sound decisions based on data.
• Comfortable taking initiative and working independently with limited direction.
• Able to thrive in a small, team-oriented workplace with frequent in-person interaction.
• Strong professionalism, communication skills, and the ability to balance customer service with administrative or operational tasks.
• Experience in the taxi, transportation, or vehicle services industry is a plus, and chargeback or documentation experience is helpful.