Billing Specialist

Create invoices from repair orders and submit them to customers for approval and/or payment with required documentation Assist technicians in creating and submitting estimates to customers for approval Prepare repair orders by documenting symptoms, problems, causes, repairs, and required services based on technician submissions Enter repair orders into the service database system Verify technicians select correct VMRS codes for repairs Verify billing hours align with standard repair times Prepare invoices from repair orders using customer‑specific rates and markups Improve repair‑order quality by identifying and correcting weak, missing, or incorrect information Contact technicians and Mobile Technician Leaders to obtain repair information required for invoicing Create vehicle repair service estimates from information provided by Mobile Technicians and customers Communicate with customers by email, fax, or phone to obtain purchase‑order approvals and discuss billing issues Gather and upload required paperwork into the system for recordkeeping Requirements High School Diploma/GED and 3 years’ experience in a related field Alternative qualification: any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience Alternative qualification: 5 years’ experience in a related field Proficient with Mitchell One or similar estimating systems Strong written, verbal, phone communication, and customer service skills Proficient computer skills, including MS Office, email, typing, and software navigation Existing knowledge of standard repair times (SRT) for common services Experience in service writing is preferred Ability to work independently and effectively within a team environment Ability to perform arithmetic using whole numbers, common fractions, and decimals Professional but friendly demeanor Strong interpersonal and customer service skills Clear and effective communication Close attention to detailAbility to remain calm and polite with frustrated customers and/or technicians Must clear a pre‑employment drug test Must currently be authorized to work in the United States for any employer without current or future sponsorship No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future Core Competencies Demonstrates proficiency in invoice creation and repair order documentation, ensuring accuracy and compliance with customer‑specific rates. Strong communication and customer service skills are essential for effective collaboration with technicians and customers. Highest‑signal resume keywords Invoice Creation Repair Order Documentation Mitchell One Proficiency Customer Service Skills Standard Repair Times Knowledge Hard Skills Invoice Creation Repair Order Documentation Estimation Preparation VMRS Code Verification Arithmetic Proficiency Soft Skills Strong Communication Skills Interpersonal Skills Attention to Detail Ability to Remain Calm Under Pressure Team Collaboration Certifications & Qualifications High School Diploma GED Industry Keywords Service Writing Repair Orders Customer Approvals Billing Issues Repair Estimates Tools & Technologies Mitchell One MS Office Service Database System #J-18808-Ljbffr