Service Coordinator

Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance

POSITION

The Service Coordinator will provide administrative support to the service department.

ESSENTIAL DUTIES

• Follow established processes and procedures in day-to-day job functionality.
• Perform data entry, intermediate level clerical and administrative tasks for the service department.
• Create, maintain, and receive purchase orders.
• Manage payable invoice system for the service department related expenses; input required information/research/update/correct any discrepancies.
• Verify accuracy of billing data, resolve disputes with vendors quickly and accurately.
• Process parts order requests with urgency and efficiency; ensure problems are resolved; include researching key suppliers best pricing, and ensure all products and materials meet company standards.
• Follow up and communicate closely with technicians and managers on status of parts orders.
• Receive and stage incoming parts orders.
• Update work orders with repair information and technicians’ labor time.
• Assist with parts inventory including counting, count entry, and resolving discrepancies.
• Review open work order and purchase order reports weekly to maintain prompt processing.
• Assist with file maintenance related to safety inspections.
• Collaborate with other departments to complete selected office functions.
• Any and all other duties assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBLITIES

· This position has no supervisory responsibilities.

COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Customer Service - Provides excellent service to all vendors, internal and external customers.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a safe and positive team culture.
• Integrity – Operates transparently with the best interest of the company.

SAFETY

• All employees must wear the appropriate personal protective equipment (PPE).
• Comply with federal, state, and local laws, as well as Company safety policy, enforce safe work practices, and proactively identifies and remedies worksite hazards.

DEMANDS AND WORK ENVIRONMENT

• Requires the use of standard office equipment, the ability to communicate verbally with others on site, in person and over the telephone, ability to read printed materials, signs, computer screens and directions, stamina to maintain attention to details despite interruptions, ability to lift, push, pull, carry, handle or feel objects, supplies, tools, machinery and/or controls weighing up to 50 pounds and reach with hands and arms; climb stairs and/or ladders; balance, bend, stoop, kneel, crouch, crawl, lift overhead, traverse around or otherwise position one's self around the required work and safety requirements to navigating and perform activities in a safe manner.
• Will be required to work outside, frequently for extended periods of time in all weather, including extreme hot and cold temperatures.
• While working, the employee might be exposed to various chemicals, vapors, pollutants, virus or other air-borne pathogens, gases, uneven surfaces, loud noises, moving vehicles or machines and dust/debris.

EXPECTED POSITION HOURS

· This is a full-time position. Occasional overtime may be required as job duties demand with prior approval.

MINIMUM REQUIREMENTS

Education and Work Experience

• A high school diploma or GED is required.
• Three (3) to five (5) years of administrative and clerical experience required; or a mix of education and on-the-job training may be a substitute for years of experience.
• General knowledge of construction equipment or rental industry preferred.

Required Skills and Abilities

• Excellent verbal and written communication, organizational skills, attention to detail, interpersonal and customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Requires the ability to use and manage multiple online computer applications/systems with technical proficiency.
• Highly organized and self-motivated, requiring minimal supervision.

Certifications, Licenses, and other Requirements · Ability to pass pre-employment drug screen and background check.

AAP/EEO STATEMENT

ECCO Equipment Company is an equal employment opportunity employer and, as such, we consider individuals for employment according to their abilities and performance. Employment decisions are made without regard to age, race, religion, sex, national origin, physical or mental disability, genetic information or any other classification protected by law. All employment requirements mandated by state and federal regulations will be met. Discriminatory or harassing conduct in the workplace, whether committed by management or non-management employees or outside person (vendors, customer, etc.) is prohibited. This job description is not meant to encompass all tasks and or job responsibilities, but rather it is meant to provide the employee with a general summary of what the position entails. ECCO Equipment Company has the right to amend or revise this job description at any time. Reasonable accommodations may be made when it does not impose an undue hardship on the company to do so.