Senior Program Coordinator

Job Description

Job Description

Position Summary

We are seeking a Senior Program Coordinator to ensure the accuracy and integrity of student records and adherence to applicable regulations, policies, and procedures.

The Senior Program Coordinator will support multiple functions within the Office of the University Registrar, including enrollment, registration, graduation, student records, academic scheduling, and reporting . The position will cross-train across related organizational areas to provide coverage during peak periods.

The role requires a high degree of independence, sound judgment, attention to detail, confidentiality, and the ability to establish priorities while working with colleagues and university stakeholders.

Essential Functions

• Update academic records in the student information system based on appropriate authorization and supporting documentation.
• Maintain student records, including:
• • Student demographics
  • Academic programs
  • Course adds and drops
  • Leaves of absence and withdrawals
  • Grades
• Process email communications and workflow/ticket requests for areas within the Office of the University Registrar.
• Read, interpret, understand, and apply university, office, state, and federal policies, rules, and regulations.
• Research and resolve complex student and university issues while ensuring compliance.
• Process transcript requests and respond to transcript-related inquiries.
• Research, audit, and maintain historical records for transcript production and student-record maintenance.
• Process and update applications for degree conferral and degree awards for graduating students.
• Review student records to evaluate degree/program completion requirements.
• Communicate with:
• • Students
  • Advisors
  • Department chairs
  • Deans
  • Directors
  • University staff
• Investigate, troubleshoot, and resolve issues raised by students and university staff.
• Maintain confidential academic files in accordance with FERPA and Boston University procedures.
• Perform other duties as assigned to support the overall success of the Office of the University Registrar.

Required/Recommended Skills

The successful candidate should demonstrate:

• Excellent verbal and written communication skills.
• Ability to communicate effectively with internal and external customers.
• Strong business-process and systems-thinking skills.
• Strong problem-solving and analytical abilities .
• High level of data-entry accuracy and consistency .
• Exceptional attention to detail .
• Ability to understand and analyze data.
• Ability to identify anomalies and make systematic, accurate updates.
• Ability to create clear and effective documentation.
• Ability to work independently.
• Strong multitasking and prioritization skills.
• Ability to perform effectively under pressure.
• Ability to maintain confidentiality when handling sensitive academic/student information.
• Ability to interpret and apply policies, procedures, and regulations.

Buckeye Global IT Inc, one of the fastest-growing IT and Healthcare staffing and services firm in the nation specializing in staff augmentation for an end-to-end Enterprise IT Solutions.

Company Description

Buckeye Global IT Inc, one of the fastest-growing IT and Healthcare staffing and services firm in the nation specializing in staff augmentation for an end-to-end Enterprise IT Solutions.