Shift Lead - Coffee Shop

Job Description

Job Description

We are looking for an individual who stands out as a top-level performer and natural leader amongst their peers. An individual who not only aspires to be the best part of the customer's day, but also the best part of their team member's day! A Shift Lead always has a positive attitude, a willingness to take initiative, and great communication skills! Must have 1 year of customer service experience and 1 year of leadership, minimum.

Our Shift Leads:
• Always lead by example!
• Have excellent organizational and time management skills
• Ability to stay calm under pressure
• Ability to take direction from GM and AM
• Are enthusiastic and outgoing with a passion for service
• Adhere to Ziggi’s Coffee policies and brand values and are eager to master recipes and procedures
• Have strong multi-tasking skills and the ability to keep in a fun, fast-paced environment
• Displays a positive attitude and maintains professionalism at all times
• Shows a passion for continuous learning – always remains coachable

The Shift Lead is responsible for assisting the General and Assistant Managers in leading and overseeing all day-to-day operations of the store, including the following:

General:
• Ensure the Ziggi’s “Standards of Service” are always in place – exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintain great and consistent communication with staff, other managers, and the store owner(s).
Leading Shifts:
• Always lead by example, have strong initiative, and adhere to all Ziggi's Coffee policies and procedures.
• Making sure staff follow all policies and procedures correctly.
• The Shift Lead will guide other team members during their shifts to ensure positions are being run correctly and to make sure the shift runs smoothly.
Money Handling:
• Have access to the safe to exchange money from the backup change drawer when needed, to make sure registers are sufficiently stocked.
• Balance change drawer at the end of each shift?
Training:
• Shift Leads will help train new employees as well as offer continued training, support, and coaching for existing staff members to build their skills.
• Be comfortable making corrections when needed if an employee is not following a process, recipe, or procedure correctly.
• Shift Leads should be knowledgeable in all aspects of day-to-day operations.
Customer Service and Soft Skills:
• Shift leads will help address any customer complaints that may arise in the absence of the General or Assistant Managers, correct the issue and relay any incidents to their General and Assistant Managers.
Additional Duties:
- Shift leads will typically have certain tasks they oversee that their General Manager can delegate to them or a specific duty they regularly oversee. Some examples may include:
- Oversee the daily checklists and weekly cleaning extras - checking that tasks are being completed and not just signed off
- Shift leads can help implement any additional monthly deep cleaning list as needed
- Making sure employees are reading the weekly emails and following up as needed
- Assist with counting inventory (as needed)

About Ziggi's Coffee:
What started as a small coffee shop on the corner of Main Street in downtown Longmont, Colorado, in 2004, has since grown to multiple Drive-Thru and coffeehouse locations across the
U.S. From the beginning, Ziggi’s mission has always been simple: Not only to provide a superior cup of coffee, but also superior service that customers can rely on.
Because we started small, we know the value of building meaningful connections with the local communities we are a part of. With every latte, cappuccino, or sandwich, our growth will always help those around us.
And our service does not just stop there. Not only do we love supporting our customers and communities, but we also love supporting other local businesses. From the high-quality coffee we use to make our specialty drinks to the simple ingredients found in our food items, we are proud to partner with local vendors we trust to serve nothing but the best.

How to Apply:
If this sounds like a position you are interested in, we would love to hear from you! Please respond to this post to express your interest, and we will provide you with information on completing the next steps in the application process. Thank you!