Dealer Services Representative

TITLE: Dealer Services Specialist


TITLE: Dealer Services Representative - Arivo

REPORTS TO: Manager of Dealer Services

POSITION SUMMARY: The Dealer Services Representative provides support to Area Sales Managers. In charge of carrying out day-to-day organizational tasks and efficient communication within departments. Manage office calendars, update databases, complete recordkeeping tasks and increase revenue.

DUTIES AND RESPONSIBILITIES:

• Complete setup for new dealerships - franchises and independent dealerships including execution of dealership agreements
  
• Set up and administer google meet meetings for dealer onboarding & training
  
• Coordinate with ASM to implement an action plan in assigned territory to target specific growth opportunities
  
• Call on assigned dealers to increase applications and grow relationships
  
• Track missing documents and communicate missing documents to Dealer Support Representatives and Area Sales Managers.
  
• Troubleshoot DealerTrack/Route One issues
  
• Process dealership activations, deactivations, suspensions
  
• Communicate to dealership concerning system-wide issues - i.e. holiday hours, system issues, etc.
  
• Assist Dealer Support Representatives and Area Sales Managers with dealer agreement requests and other items as needed
  
• Review with ASM at least annually each dealership to ensure it meets Arivo quality standards both from qualification and collateral performance standpoints and make recommendations for either improvement or deletion from Arivo dealership pool
  
• Foster a mindset of personal growth and learning while accepting feedback with a positive growth mindset
  
• Other duties as assigned
  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S

• 2-3 years experience in an office environment
  
• 2-3 years of experience sales experience helpful
  
• Excellent verbal and written communication ability
  
• Professional demeanor & appearance
  
• Experience in the automotive and/or auto finance industry helpful
  
• Ability to problem solve professionally and ethically
  
• Experience with internet, Google and Microsoft Office Products
  
• Ability to thrive in a fast-paced environment
  
• Ability to work in a team environment
  

All employees must adhere to the below Company Values:

Respect: We treat everyone with genuine care and conduct

Intelligence: Intelligence means we're able to learn, grow and adapt.

Greatness: We are consistently exceptional in our work and continually improve.

Honesty: We keep our commitments, tell the complete truth and act with integrity

Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.