IT Support Specialist -Colmar, PA

Century Cabinetry, Inc. has an excellent opportunity for an IT Support Specialist to join our IT team. Play a key role in supporting our enterprise systems, maintaining data integrity, and enabling efficient reporting/analytics. This role is ideal for someone who enjoys solving technical challenges, working collaboratively across departments, and contributing to the smooth operation of business‑critical systems. Key Responsibilities Help Desk Support: Manage incoming IT support requests via phone and email. Prioritize and resolve Level 1 issues; elevate complex problems to appropriate IT personnel. Document user information and issue details for tracking and resolution. Provide remote assistance and follow‑up to ensure successful problem resolution. ERP & Business Systems Maintenance Assist with ERP system updates, data maintenance, and documentation. Support day‑to‑day troubleshooting for issues such as inaccessible or incorrect data, software glitches, and usability concerns. Work closely with the development team to test new features and ensure alignment with business requirements. Maintain organized technical documentation using Basecamp and other tools. Reporting & Analytics: Develop ad‑hoc SQL queries using a visual GUI interface. Design and maintain custom reports, dashboards, and inquiries using IBM Cognos Analytics. Support annual updates to product specifications and pricing catalogs, ensuring data accuracy and completeness. Training & User Support: Provide basic training on new and existing software tools to end users. Share actionable tips and guidance to help users resolve common issues and improve system usage. Qualifications Education: High school diploma (required). Associate’s or bachelor’s degree in IT or related field, or relevant certifications (preferred). Experience: Minimum 3 years in IT support or technical support roles. Intermediate SQL skills and experience writing queries using visual tools. Strong knowledge of Windows OS and Microsoft Office applications (Excel, Access, Teams). Familiarity with IBM iSeries (preferred). Familiarity with IBM Cognos Analytics (preferred). Benefits Health insurance (Medical, Prescription, Dental, Vision and Ancillary coverages) Paid Holidays and Time Off 401(k) Plan with company matching up to 6% #J-18808-Ljbffr