Mobile Service Technician

Mobile Service TechnicianBMW of Farmington Hills has an immediate opportunity for an experienced automotive technician to join our team as a BMW Mobile Service Technician. In this role, you will bring the BMW service experience directly to customers by performing eligible maintenance and repair services at homes, workplaces, and other approved locations. This position is ideal for a skilled, dependable technician who works well independently, communicates professionally with customers, and takes pride in fixing vehicles correctly the first time.As a BMW Mobile Service Technician, you will diagnose, maintain, and repair customer vehicles using a fully equipped mobile service vehicle. You will represent BMW while working in the field and will be responsible for delivering safe, efficient, and professional service that meets BMW Center and Factory standards. When mobile appointments are not scheduled, you may assist the dealership's service department as needed.Responsibilities include receiving and completing repair orders, traveling safely to customer locations, performing mobile maintenance, inspections, diagnostics, recalls, and repairs, diagnosing vehicle concerns, providing accurate labor, time, and parts information, determining whether work can be completed safely in the field or whether the vehicle should be referred to the dealership, performing high-quality repairs, conducting quality-control checks, explaining completed services and recommended next steps to customers, protecting customer vehicles and property, completing repair orders, inspection results, time records, warranty documentation, and other required paperwork, maintaining the mobile service vehicle, monitoring and accounting for assigned tools, equipment, parts, fluids, and mobile inventory, communicating efficiently with dealership personnel, following all dealership, manufacturer, traffic, safety, and environmental policies and procedures, participating in BMW technical training and other required educational programs, assisting in the dealership service department when mobile service demand allows, demonstrating BMW's values in every customer and employee interaction, and performing other job-related duties as assigned.Qualifications include a high school diploma or equivalent, at least two years of hands-on automotive repair experience in a professional environment, or equivalent education and experience, strong mechanical, electrical, diagnostic, and computer skills, ability to work independently, manage time effectively, and adapt to changing schedules and field conditions, strong customer-service and communication skills, ability to use diagnostic equipment, service information systems, and mobile technology, must be at least 18 years old, must possess and maintain a valid driver's license and an acceptable driving record, must be authorized to work in the United States, must be able to perform all duties safely and follow established procedures, and must be able to pass applicable pre-employment screening, including a background check and motor vehicle record check.All your information will be kept confidential according to EEO guidelines. As of December 01, 2024, the average annual salary for an Automotive Technician in Youngstown, OH is $62,627. Salary.com reports that pay typically ranges from $54,981 to $69,475.