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Frontline Product Support Specialist — Elevate User Care

Tolans

Tolans in San Francisco is seeking a Product Support Specialist to join the User Operations team. You'll be the first point of contact for users, addressing their questions and concerns via email and chat, and supporting an active community on platforms like Discord and Reddit. The ideal candidate has a background in customer support, strong collaborative skills, and a genuine curiosity about technology. This role emphasizes user empathy and the ability to balance speed with quality in service. #J-18808-Ljbffr Tolans

Vacancy posted 3 days ago
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