Frontline Product Support Specialist — Elevate User Care
Tolans
Tolans in San Francisco is seeking a Product Support Specialist to join the User Operations team. You'll be the first point of contact for users, addressing their questions and concerns via email and chat, and supporting an active community on platforms like Discord and Reddit. The ideal candidate has a background in customer support, strong collaborative skills, and a genuine curiosity about technology. This role emphasizes user empathy and the ability to balance speed with quality in service. #J-18808-Ljbffr Tolans
- Tolan is hiring a Product Support Specialist in San Francisco to serve as the first point of contact for users, troubleshoot issues via email and chat, and support an engaged user community. This role emphasizes quality and speed in service and requires front-line experience...Suggested
$75k - $100k
...intense execution to create products that make clinicians... ...who want to take care of the people who care... ...product-savvy Product Support Specialist to help clinicians not... ...it. This role blends frontline support with strategic... ...how Freed serves its users. As part of the Product...SuggestedWork at officeImmediate start3 days per week- ...Product Support Specialist Tolan is an Embodied Companion a cute AI alien you talk with naturally,... ...Product Support Specialist, sitting on our User Operations team, to be the human face... ...troubleshooting issues with speed and care via email and chat. Support an...Suggested
- ...Hear from our employees directly on our Glassdoor page! Product Support Specialist @ Clay This role's schedule will be Saturday - Wednesday (with... ...feedback to our product teams, sharing insights on user experiences, challenges, and preferences. What You’ll Do...SuggestedWeekend work
$116.48k - $165k
...AI to be safe and beneficial for our users and for society as a whole. Our team is... ...beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of... ...strategic customers, and demonstrate deep care for how we systematically support...SuggestedFull timeVisa sponsorship- Brisk Teaching is looking for a Product Support Specialist to join their team. This remote role involves handling technical escalations and translating user feedback into actionable insights for product improvement. Candidates should have 2-4 years of experience in technical...Remote work
$116.48k - $165k
Anthropic is looking for a Product Support Specialist to deliver safe AI to users by addressing and tracking user needs. Responsibilities include managing user support cases, communicating effectively with diverse users, and partnering with teams to resolve issues. The...- A leading healthcare technology company in San Francisco seeks a Product Support Specialist to provide empathetic support to clinicians using Freed's AI tools. This role involves frontline support and project ownership, aiming to enhance clinician experience. Ideal candidates...
- ...mentions and comments. You'll respond to users publicly across social channels, spot trends before they peak, turn product questions into clear and shareable explanations... ...-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent...Shift work
$27.59 per hour
...The User Support Specialist employs excellent communication and customer service skills to collaborate with other teams in supporting student... ...functions, as well as the ability to keep focused and productive with long-term projects in a job with frequent interruptions...Full timeWork experience placementWork at officeImmediate startRemote work$210k - $240k
...in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and... ...problems with urgency and care. If you thrive in... ...known as Legal Product Specialist Harvey’s Legal Engineer... ...to adoption by engaging users with thoughtful questions...Work at office$70k - $100k
Ascend is hiring a Product Support Specialist in San Francisco to collaborate with customers and internal teams. This role requires strong written and verbal communication skills, with a focus on resolving customer issues and building support systems. Ideal candidates...- Clay is seeking an Enterprise Product Support Specialist in San Francisco, California. In this role, you will serve as the primary technical partner for the company's largest customers, ensuring their long-term success. Responsibilities include managing enterprise-level...
$70k - $100k
Your role We're hiring a driven and detailed-oriented Product Support Specialist to collaborate with our customers and internal teams to triage and resolve issues that will help fuel our customers' success. Responsibilities Objective #1: In your first 30 days, you will...Work at office- ASHBY in San Francisco is seeking a Product Support Specialist to provide technical support during weekend shifts. Responsibilities include engaging with customers to troubleshoot complex SaaS issues and contributing to internal projects aimed at improving team efficiency...Shift workWeekend work
$70k - $103.5k
P2P is seeking a Product Support Specialist in San Francisco to join the Support team. The role involves troubleshooting integrations, guiding customers through workflows, and improving internal processes. Candidates should have strong problem-solving skills, a customer...- Role Overview Product Support Specialists in North America are responsible for providing technical support during weekend shifts. Each weekend day is balanced with a weekday off, allowing a Tuesday-Saturday or Sunday-Thursday schedule with occasional holiday adjustments...Work at officeShift workWeekend workWeekday work
- Enterprise Product Support Specialist Our customers are some of the most innovative and high‑impact operators in the world. As a founding Enterprise Support Specialist in London, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and...Shift work
$70k - $103.5k
Product Support Specialists (North America) Join our Support team as a Product Support Specialist, working one weekend day in exchange for a weekday off. Your schedule will be either Tuesday-Saturday or Sunday-Thursday, with occasional adjustments for holidays or business...Work at officeWeekend workWeekday work- A fast-paced SaaS company in San Francisco is seeking a Product Specialist to enhance customer support and product quality. In this role, you will respond to live support requests and work closely with the engineering team to resolve issues efficiently. Ideal candidates...Work at office
$20 - $22 per hour
...develop and deliver personalized care plans on a massive scale for... ...supervision of a Clinical Support Lead, you will make outbound... ...inbound calls while maintaining productivity and service quality Meeting... ...and HIPAA guidelines. Each user is responsible to maintain a...Hourly payPermanent employmentTemporary workSeasonal workLive inRemote workMonday to FridayFlexible hoursShift workRotating shift- ...Senior Database Management Specialist Mountain Engineering is seeking... ...experienced candidates to support PG&E's Routine Vegetation Programs... ...stakeholders to produce products derived from an array of databases... ...origin, protected family care or medical leave status,...For contractorsWork at officeLocal area
- ...Gallery Support Associate RH at its core is about taste, and we... ...beyond curating and selling products to conceptualizing and selling... ...places, services and spaces that elevates and establishes the RH brand... ...to guests while taking great care of our equipment and...Work at officeLocal area
$30 - $34 per hour
...community-focused organization in San Francisco is looking for an IT Specialist. This full-time position entails monitoring and maintaining computer systems and networks, providing technical support, and collaborating with various programs. Applicants should have a Bachelor...Hourly payFull time- A leading community support organization is seeking a Program Assistant to maintain a safe and supportive environment for clients. Responsibilities include documenting daily activities, ensuring the safety of the Center, and assisting with client admissions. Candidates...
- ...safety-focused role aimed at addressing various community safety concerns. This position involves managing complex cases, providing support to customers and engaging with various channels. The ideal candidate should have exceptional communication skills, a problem-...Remote job
- A tech support solutions provider is looking for a Technical Support Specialist in San Francisco, California. In this role, you will be the first point of contact for customers needing technical assistance, handling inquiries across multiple platforms. The ideal candidate...Remote job
$95k - $145k
...and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next... ...accounts/territory. Provide ongoing feedback to management, product teams, services and marketing. Develop & implement Go-to-Market...Work experience placementRemote workWork from homeFlexible hours- ...without human help, while partnering with product, growth, marketing, and support teams to turn data into action. You’ll... ...opposites. You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen. Who we...Work at officeWork from home
$150k - $180k
tl;dr - We’re looking for a product-minded data analyst to work closely with the PM team and support product decisions to optimize user experiences and drive better business outcomes. You... ..., and Mixpanel (or similar tools). Care about the details. You pride yourself on...Full timeWork at officeWork from homeFlexible hours
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