Management Analyst

Responsible for moderate to complex, administrative and management support for department/division Senior Management. Complete and facilitate internal and external project coordination, research, policy recommendations, and agenda management requiring a high level of analytical skills.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

Conduct, coordinate, develop, and maintain reports on assignments and status updates on appropriate tracking mechanisms, including but not limited to Smartsheet and project dashboards. Perform both assigned and independent staff work, to include skilled administrative and operational duties, such as research, preparation and/or assistance and implementation on a variety of operating reports, feasibility studies, complex research projects, program development, meeting, and special event organization, and make recommendations for improving service delivery. Research various city policies and procedures; draft proposed modifications and develop recommendations. Facilitate information flow and follow-up between internal and external stakeholders. Assist with the coordination and performance of cost‑of‑service analysis across all program areas; recommend fee adjustments and program revision/elimination where indicated. Complete data entry audits to ensure data integrity and adherence to processes and procedures. Investigate internal and external stakeholder concerns; perform research for issues, coordinate and facilitate necessary actions to resolve concern as appropriate; when necessary, communicate directly for identification of service needs and address concern with appropriate written, verbal, or in‑person follow‑up. May perform delegated supervision on behalf of immediate supervisor and represent supervisor in his/her absence. Support leadership in the development, coordination, and reporting of Key Performance Indicators for the Department. Draft and prepare documents, including but not limited to letters, memorandums, correspondence, manuals, spreadsheets, presentations, as needed. Represent the City at various civic, community, City Council, and city staff meetings when requested; organize and lead internal staff committee meetings as needed.

ENVIRONMENTAL SERVICES & SUSTAINABILITY

Create reports used for billing, customer communication, and State reporting. Make recommendations for rate setting for commercial & industrial utility customers. Receive, research, and respond to requests for public information. Assist senior management with development and monitoring of program/project budgets. Generate and analyze performance metrics, trends, data reports, and department information; provide summaries and recommendations to support senior management in strategic planning, resource allocation, and data‑informed decision making.

SUPERVISORY/BUDGET RESPONSIBILITIES

None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS

Bachelor's Degree in Public Administration, Business Administration, or related field; and, Two (2) years of experience in business analytics, general business, administrator, or related field; Any combination of related education, experience, certifications, and licenses will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

Knowledge of City of Denton policies and procedures. Knowledge of project management principles. Skill in moderate problem solving; identifying moderate‑to‑complex problems and reviewing related information to develop and evaluate options and implement solutions. Skill in analyzing, researching, and compiling data and thoughts to solve problems. Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work. Skill in providing exceptional service to internal and external customers. Skill in interpersonal relationships, including using tact, patience, and courtesy. Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view. Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast‑paced environment. Ability to establish and maintain effective interpersonal relationships. Ability to handle records and complex situations of a confidential nature. Ability to handle difficult and stressful situations with professional composure and confidentiality. Ability to communicate effectively, both in oral and written forms, for the needs of the audience. Ability to prepare budget documentation and to monitor expenditures to implement fiscal control and maintain budget compliance.

SAFETY

Performs preventive maintenance on tools and equipment; ensures equipment is in safe operating condition. Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures. Promptly reports unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Safety Sensitive (Subject to random drug testing): No. Tools/Equipment Used: Standard office equipment, including computer and peripherals. Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting. Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching. Lifting: Occasional lifting and carrying (no more than 10 pounds). Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours. Travel: Travels to City of Denton buildings and professional meetings as required. Attendance: Regular and punctual attendance at the worksite is required for this position. Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CONDITIONS OF EMPLOYMENT

Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law). Must pass a drug test, driver's license check, criminal history background check, and social security number verification.

CORE VALUES

Inclusive Collaborative Service‑Oriented Strategically Focused Fiscally Responsible

TOP TIER BENEFITS

Medical, dental, vision, coverage in addition to life and disability insurance plans Employee Health Clinic Paid Vacation Days and Paid Holidays Retirement Plan

EEO STATEMENT

City of Denton is an equal opportunity employer. It is City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA

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