Team Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Congress Team Leader directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to pharma account are achieved. The ideal candidate will provide comprehensive leadership to clients, oversees teams’ congress planning tasks for assigned congresses, provides client and team support, conducts team trainings, and manages special projects. This role manages 8 to 14 exempt and non-exempt employees who support congress planning, registration, attendee management, budget development for dedicated account and performs other duties as assigned. What You'll Do: Creates and encourages a positive and open work environment to maximize quality of work life. Ensure direct reports are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration. Ensures direct reports are maintaining healthcare compliance through monitoring and measurement. Evaluate staffing models to ensure appropriate staffing levels are in place. Coaches and develops direct reports by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis and ensures the PMP process is maximized. Encourage the sharing of pharma industry trends, ideas, special educational opportunities, and best practices. Lead weekly team meetings with direct reports to discuss volume, productivity, customer deliverables, process, and service levels. Provide performance-based rewards and recognition to reinforce behavior as it occurs. Coach direct reports to improve performance and counsels with human resources when presenting written warnings. Follows company policies and procedures for all disciplinary actions. Lead team members regarding daily inquiries. Serve as a mentor in the areas of forecasting, costing, and budgeting, and reviews team members' program budgets. Onboard new employees. Ensure people related paperwork is current for direct reports. Review, tracks and/or approves vacation time, expense reports, payroll, time, and other employee systems for direct reports. Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience, and knowledge. Escalate obstacles while presenting solutions to Operations leadership. Strategize with operations leadership to analyze, forecast, implement, and manage financial and operational measures to track results and ensure operational profitability. Holds self and others accountable for business results. Audit files of employees' events to ensure all TOV requirements are completed. Oversee financial documentation of all congress related activities. What We're Looking For: Minimum of 5-7 years’ experience in leadership of pharma (congress). College degree preferred. Proven aptitude for analytical skills required. Proven people leadership skill and impact of large teams. Knowledge of congress planning required. Knowledge of pharma meeting industry. Strong ability to interact with client contacts at a meeting level and key contact level, when needed. Cvent and meetings industry technology experience required. Understanding of and ability to effect win/win solutions. Prior successful experience in developing and maintaining key client and supplier relationships. Prior experience in effectively handling multiple projects/demands Strong knowledge of business financials, contracts, and service levels. Ability to travel by airplane, boat, rail and/or car to domestic and international locations. Only candidates with proven experience in managing healthcare compliance guidelines, TOV for life sciences, and congress management experience will be considered. Location United States The US national base salary range for this position is from $66,500.00 - $123,500.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance ( The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( What if I don't meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don't worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More ( #J-18808-Ljbffr