OPS SYSTEMS PROJECT ANALYST (SharePoint)

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Requisition No: 826070

Agency: Environmental Protection

Working Title: OPS SYSTEMS PROJECT ANALYST (SharePoint) - 37940214

Pay Plan: Temp

Position Number: 37940214

Salary: $24 - $26 Hourly

Posting Closing Date: 04/11/2024

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OPS Systems Project Analyst

State of Florida

Department of Environmental Protection

OPEN COMPETITIVE

Our Organization and Mission :

The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy.

The Work You Will Do :

DEP's Office of Technology and Information Services (OTIS) is currently seeking an OPS Systems Project Analyst to assist in the implementation of Office 365-based solutions, especially SharePoint, that align with business requirements and industry best practices. The incumbent of this position serves as a customer service representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request service desk services. The employee is expected to identify and meet the needs of customers in order to provide excellent customer service and should be helpful, cooperative, polite, respectful and concerned at all times in the interactions with customers when representing the Department or the State.

How You Will Grow :

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. Examples of certifications you could earn include, but are not limited to:

• CompTIA A+, Security+, Network+
• Cisco CCNA, CISSP
• PMP®; ScrumMaster
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional

Where You Will Work :

This position is in Florida's capital city, Tallahassee, which is lined with rolling hills, oak trees, and canopied roads. Tallahassee is a mid-sized city in the heart of Florida's Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State's benefits package for eligible OPS employees includes:

• Participation in state group insurance (must meet eligibility requirements*). For more details consult with People First at View phone number on us.fitly.work or go to:
• Participation in the Florida Deferred Compensation Plan (457b). For additional details and online enrollment visit MyFloridaDeferredComp.com
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Corebridge Financial;
• Flexible Spending Accounts;
• And more!

For a more complete list of benefits, visit

Pay : $24 - $26 Hourly

Your Specific Responsibilities :

Specific duties and responsibilities of this position include:

• Coordinate with colleagues to implement Office 365-based solutions, especially SharePoint, that align with business requirements and industry best practices.
• Support Microsoft Office 365 technologies such as SharePoint Online, OneDrive, PowerApps, Power Automate.
  • Assist with developing PowerApps and converting InfoPath forms to PowerApps.
  • Assist with developing Power Automate solutions and converting SharePoint Designer flows to Power Automate.
  • Assist with maintaining a list of active Site Owners per Division and Program Areas.
  • Assist department personnel by instructing them as needed on how to perform all SharePoint functions including, but not limited to, site/sub-site setup, permissions, content management and data integration.
• Document, track and monitor incidents and changes through the ticket tracking system, including detailed information, including resolution notes, about any issues or problems.
• Communicate with departmental staff to understand, identify, document, and resolve problems in a friendly manner and in a timely and accurate fashion.
• Calmly, tactfully, and professionally handle complaints and concerns, assisting resolution whenever possible, escalating to supervisor when not able to assist.
• Ability to adapt to changing technologies and prioritize tasks effectively.
• Maintain and exemplify an attitude and philosophy consistent with the DEP Core Values and Standards.
• Perform other duties as assigned.

Attendance is an essential function of the position.

Required Knowledge, Skills, and Abilities :

• Comprehensive understanding of SharePoint and OneDrive in Microsoft 365.
• Working knowledge of Office 365 SharePoint site branding (classic experience vs. modern experience).
• Working knowledge of Office 365 SharePoint including, but not limited to, users, groups, permissions, site setup, web parts, web apps, customizations, etc.
• Familiar with Microsoft Power Apps and Power Automate to automate and streamline business processes in SharePoint.
• Ability to prepare technical documentation such as user guides, instructional documents, and training materials.
• Familiar with Section 508 of the Rehabilitation Act of 1973 and Florida Accessible Electronics and Information Technology Rules 60-8.002 Florida Administrative Code.
• Ability to speak to large groups and provide educational training.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Good understanding of the agency's goals and objectives.
• Strong understanding of communications, marketing, and customer service principles.
• Experience in gathering, analyzing, and meeting business requirements.
• Understanding of basic project management principles.
• Ability to conduct research to resolve issues related to assigned job duties and responsibilities.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Minimum Qualifications :

Experience with JavaScript (including libraries like jQuery), JSON, REST APIs, CSS and HTML.

Preferred Qualifications :

Bachelor's degree in computer science, information technology, or a related field; equivalent work experience in lieu of a degree is acceptable

BACKGROUND SCREENING REQUIREMENT: This position is a Position of Trust. Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

View email address on us.fitly.work

View email address on us.fitly.work

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.