Member Care Advocate (MCA)
Full-time
Includedhealth
Responsibilities Provide Member-Centered Support in a High-Volume Environment: Answer inbound calls and chats respectfully and empathetically, using clear, plain language to help members feel confident and informed. Resolve Core Member Issues: Explaining benefits coverage, cost-sharing concepts ( deductibles, copays, coinsurance, and out-of-pocket maximums ), and basic eligibility details. Finding and confirming in-network providers, updating account information, and providing simple status updates on existing requests. Connecting members to available programs (such as virtual care) by guiding them through standard enrollment or scheduling steps. Own Issues and Empower Members: Resolve clear...
Vacancy posted 3 days ago
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