Senior IT Engineer

Los Angeles, CAEngineering & Tech – IT/Infrastructure Management /Full Time /HybridThe RoleThe Senior IT Engineer will serve as a key technical anchor on the IT team, owning the systems and platforms that power Wpromote's day-to-day operations. Reporting to the Director of IT, this role is built for a senior individual contributor who can take strategic direction, drive technical execution end-to-end, and make sound systems decisions with minimal oversight. The ideal candidate brings deep expertise in Apple/Mac environments, Google Workspace, MDM, and modern identity platforms, and is energized by both hands-on engineering and partnering across the team to elevate IT as a whole. This role is onsite at our El Segundo office, with an expected in-office presence of 2 days per week, providing critical on-site support and serving as a senior point of escalation across the function.At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.We offer:-Unlimited PTO-Extended Holiday break (Winter)-100% paid parental leave-401(k) matching-Medical, Dental, Vision, Life, Pet Insurance-Sponsored life insurance-Short Term Disability insurance and additional voluntary insurance-Annual Class Pass credits and more!The anticipated annual salary for this role will range from $110,000 - $130,000, based on a variety of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and the respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget. The total compensation package for this role will include benefits (listed above).*While there is some remote flexibility, this role has an expected in-office presence of 2 days per week at our El Segundo office to support team needs**This position is not eligible for immigration sponsorshipImportant Notice: Beware of Job ScamsWpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.#LI-SD#LI-RemoteYou Will BeOwning Core IT Systems: Leading the administration and architecture of Google Workspace, MDM (Iru), and identity platforms (Rippling, Google Workspace), ensuring the systems that power the company run securely, efficiently, and at scaleDriving Technical Project Execution: Taking strategic direction from the Director of IT and own technical projects end-to-end. Define the path forward, drive execution, surface blockers proactively, and communicate progress clearlyResolving Complex Technical Escalations: Serving as the senior point of escalation for Tier 2 and Tier 3 issues, partnering with the Senior IT Specialist to resolve technical challenges that fall outside their current scopeLeveraging AI to Drive Outcomes: Applying AI tools and automation to deliver measurable improvements in team efficiency, cost savings, and process optimization.Providing On-Site IT Leadership: Delivering hands-on, in-office support and serving as a senior IT presence at the El Segundo headquarters, ensuring continuity of coverage and a high-quality experience for in-office employees and guestsDriving Support Ticket Queue Excellence: Contributing to day-to-day ticket queue coverage alongside the team, analyzing trends and root causes to proactively eliminate recurring issues. Model a standard of responsiveness, quality, and professionalism that reflects IT's commitment to service excellence.Strengthening IAM and Access Governance: Supporting Rippling IAM provisioning rules, app integrations, and access governance, ensuring secure and efficient onboarding and offboarding across the company.Building Documentation and Knowledge: Developing and maintaining technical documentation, runbooks, and internal knowledge resources that empower the team and create operational resilience.You Must Have4+ years of hands-on IT engineering experience in a professional environment, with a track record of owning systems and technical projects end-to-endDeep expertise in Apple/Mac environments, including macOS configuration, troubleshooting, and lifecycle managementAdvanced Google Workspace administration experience, including directory management, group structure, security policies, shared drives, and integrationsHands-on experience supporting Mac-first, Google-centric environments at scale, with the ability to navigate complexity across systems, integrations, and end-user needsHands-on MDM platform experience (Jamf, Mosyle, Kandji, or equivalent), covering device enrollment, configuration profiles, compliance policies, and fleet healthSSO and identity platform experience, including Okta, Rippling, or similar identity providers, with working knowledge of provisioning, authentication, and access governanceExposure to SOC 2 or similar compliance frameworks, with an understanding of how IT supports security and audit readinessDemonstrated use of AI tools to drive measurable outcomes, with specific examples of time savings, cost reduction, or process efficiencyStrong communicator with the ability to take direction, drive technical work autonomously, surface blockers early, and partner effectively across the teamThe ability to operate with 70%+ autonomous decision-making on technical matters and brings sound judgment to systems-level architecture and design choices.Direct working knowledge of A/V and conference room technology troubleshooting experience (Google Meet, displays, microphones, soundbars)Strong networking and documentation skills, including Wi-Fi/VPN/DNS troubleshooting and clear technical writingSecurity awareness, including familiarity with FileVault, MFA, MDM compliance, and endpoint protection best practicesNice to HavePeople management experience: while this role is scoped as a senior individual contributor, candidates with prior experience leading or developing IT teams will be considered for expanded scopeIndustry certifications (Jamf Certified Admin, Apple Certified Support Professional, Google Workspace Admin, Okta Certified Professional)ITIL certification or experience operating in ITIL-aligned environmentsScripting or automation experience (Bash, Python, AppleScript) for systems administration and workflow optimizationExperience evaluating, selecting, and implementing new IT vendors or platformsBachelor's degree in IT, Computer Science, or related field, or equivalent experienceWpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.