Customer Service Representative I

Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Employee Assistance Program – Counseling at no cost to you Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE Monday-Friday 8:00am-4:30pm WORK LOCATION - MUST be located in Indiana Training will be at the Sleep Lab located at 714 N. Senate Avenue, Indianapolis, IN for approx. 3-4 weeks Remote position currently; but subject to change. KEY RESPONSIBILITIES Responds to patient/customer inquiries via phone and email in a timely and professional manner. Medical Customer Service / Prior Authorization experience with preferred experience of 1-3 years in a high‑volume, clerical healthcare environment (centralized scheduling, referral processing, insurance verification, and medical policies). This role supports multiple locations and requires managing complex information with strong attention to detail and self‑discipline Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. Collaborate with other departments for issue resolutions as necessary. Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. Processes orders, exchanges, and other service requests. Maintains professionalism and a positive attitude in all patient/customer interactions. REQUIREMENTS High School Diploma/GED is required. Requires 0-3 years of relevant experience. Requires proficiency in Microsoft Office. Requires the ability to manage time effectively in a fast-paced environment #J-18808-Ljbffr Indiana University Health