Account Manager

What is the opportunity:

We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

How will you contribute:

• Manage and grow a book with significant ARR expansion responsibility
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
• Drive customer retention, adoption, and long-term account health
• Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.
• Sell new products, modules, and features aligned to customer needs and outcomes
• Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
• Net Revenue Retention (NRR) and expansion quota ownership
• Own renewals end-to-end, including contract discussions and pricing conversations
• Develop account plans aligned to customer goals and Eleos growth objectives

What qualifications and skills will help you be successful:

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
• Proven track record of expanding revenue within an existing customer base
• Strong consultative selling and discovery skills
• Ability to manage a pipeline and accurately forecast expansion revenue
• Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.
• Excellent communication, presentation, and relationship-building skills
• Comfort working in a fast-paced work environment
• Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
• Comfort analyzing usage data and outcomes to inform expansion and retention strategy