Admissions Coordinator (Overnight)

Job Description

Job Description

Admissions Coordinator | On-Site - Pompano Beach, FL | Full-Time | Night Shift

Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to join our team. As the first point of contact for individuals seeking life-changing treatment, you will play a critical role in guiding patients and families through the admissions process with professionalism, empathy, and expertise—while keeping the pace, accuracy, and urgency that admissions demands.

This is a high-energy role for someone who thrives under pressure, stays focused in a high-volume environment, and takes pride in getting the details right. If you’re hungry to grow, adaptable by nature, and motivated to help as many people as possible—we want to hear from you.

Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and mental health disorders. Backed by TPG, one of the nation’s largest private equity investors, Banyan has physical locations across 8 states and a growing telehealth program — rapidly expanding access to high-quality, compassionate care nationwide.

• You’re the first voice they hear — as the first point of contact for individuals and families seeking treatment, your role is both visible and deeply meaningful. The care you bring to that first conversation matters.

• Mission-driven work at a Joint Commission–accredited, nationally recognized organization backed by TPG’s Rise Fund—with the stability and reach of a national provider.

• A real career path, not just a job. Team members who show up consistently, meet their goals, and adapt to a fast-changing environment earn genuine opportunities to advance into senior admissions roles, team leadership, and beyond.

• Cross-functional collaboration with Admissions, Clinical, and facility teams in a fast-paced, team-oriented environment where your reliability and follow-through directly enable patient access to care.

• Comprehensive benefits (full-time eligible) including medical, vision, and dental insurance; life insurance; short- and long-term disability; 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

Patient Communication & Engagement

• Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding Banyan’s programs and the admissions process.
• Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations.

Clinical Pre-Screening & Intake Support

• Conduct initial clinical pre-screening to help determine appropriate levels of care.
• Gather accurate patient information and ensure all required details are documented.
• Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.

Insurance Verification & Documentation

• Verify insurance benefits and review private pay options when needed.
• Complete accurate data entry across multiple systems and platforms.
• Maintain organized records and ensure required documentation is collected to support timely admissions.

Collaboration, Accuracy & Compliance

• Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care.
• Support a patient-first experience through attention to detail, follow-through, and clear communication.
• Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation.

Required

• High school diploma/GED or higher.
• At least 1 year of customer service experience, such as: retail, hospitality, service management, healthcare.
• Strong written and verbal communication skills with a high level of professionalism and attention to detail.
• Ability to multitask and stay accurate in a fast-paced, high-volume environment.
• Ability to remain calm and solutions-focused when supporting individuals and families in high-stress situations.
• Ability to maintain confidentiality and follow all HIPAA and regulatory guidelines.

Preferred

• Familiarity with substance use treatment, recovery programs, or 12-step principles.
• Personal or family lived experience with recovery is a plus.
• Experience working in admissions or customer service for a behavioral health organization.
• Experience in retail or operations management roles.
• Experience verifying insurance benefits (VOB) and working with insurance processes.
• Familiarity with: Salesforce, CTM, Kipu/comparable EHRs.

If you’re passionate about helping individuals access life-changing care and want to be the first connection someone makes on their road to recovery, apply today to join Banyan Treatment Centers in Pompano Beach, FL.

Banyan Treatment Centers is an equal opportunity employer.