Client Services Representative

Job Summary

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. 

Job Duties and Responsibilities

· Receive and place calls to clients for the purpose of scheduling

· Prioritize multiple tasks in a calm, organized manner

· Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc

· Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments

· Utilize hospital computer systems to document medical records and communicate with clients and teammates

· Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures

· Excellent customer service skills and an exceptional level of communication in a professional manner

· Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures

· Maintain a positive attitude in all interactions with clients, pets, and other teammates

· Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

· Utilizing standard office/business equipment

· Knowledge of veterinary medical terminology and procedures

· Flexible schedule, including some weekend and holiday shifts

· Ability to work independently on assigned tasks as well as to accept direction on given assignments

· Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

· Proficient computer skills and ability to learn veterinary practice management software

· Detail-oriented

· Ability to handle stressful situations

· Must be organized and display strong communication skills