Service Advisor

Pohanka CJDR of Salisbury

SUMMARY

Pohanka CDJR of Salisbury is hiring for Service Advisors. If you are an outgoing individual with a passion for automotive and a knack for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

Medical, Dental
Life and Disability
401K with Company Contribution
Paid Vacation
Paid Personal Leave
Paid Holidays
Bonus Programs
Vehicle Purchase Programs

RESPONSIBILITIES:

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

REQUIREMENTS:

Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
Excellent communication skills
Positive personality
High energy level
Personal and professional integrity

WHY WORK HERE:

Time Magazine National Quality Dealer Award Winner
The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
Distinguished Service Citation from the Automotive Hall of Fame

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!

Apply

Vacancy posted 3 days ago

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