Digital Account Team Manager

Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Digital Account Team Manager is the first formal people-leader in the Account organization, responsible for managing a team of Account Managers and ensuring consistency, quality, and exceptional client experience across their pod. This role balances hands‑on coaching and development with strategic oversight of account health, team capacity, and cross‑functional coordination. This position is critical to delivering high-quality account management that connects marketing performance to property goals while building the next generation of account management talent. Responsibilities Team Leadership Directly manage a team of Account Managers through regular 1:1s, performance feedback, coaching, and individualized development plans Foster a culture of growth and accountability within your team Support hiring, onboarding, and training for team members Balance workload and bandwidth across the team; assign accounts and set priorities Quality Assurance & Client Experience Review key client deliverables for tone, clarity, and alignment with expectations Ensure reporting narratives are consistent, accurate, and delivered on time Protect client relationships through proactive communication and issue resolution Support complex or high‑priority client conversations as needed Operations & Cross-Functional Coordination Handle escalations and remove blockers across Paid Media, SEO, Email, Creative, and Operations teams Assess account health quickly and prioritize interventions Partner with Digital leadership on team-wide updates, rollouts, and process improvements Manage basic capacity forecasting to ensure appropriate workload distribution Education and Experience Bachelor’s degree or equivalent combination of education and experience Five years of experience in account management, marketing coordination, or a client‑facing role Property management or multifamily industry experience preferred Formal people management experience preferred Google Ads or Analytics certification preferred Knowledge of digital marketing channels including paid media, SEO, and email Knowledge of account management best practices within a client‑services or agency environment Skilled in GA4, NinjaCat, or similar reporting platforms Skilled in managing escalations and resolving client or internal issues efficiently and professionally Skilled in prioritizing workloads and balancing team capacity across multiple accounts Ability to communicate effectively both verbally and in writing Ability to coach, mentor, or lead team members Ability to assess account health quickly and determine appropriate interventions Qualifications Physical Requirements: May be required to sit or stand for extended periods of time Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three or four days per week based on managers’ discretion. The office is an open setting which may include bright lights, constant noises and distractions. Company Information Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full‑time, regular associates Employer‑paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role‑based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver. RPM Living participates in E‑Verify. For more information, see the E‑Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. #J-18808-Ljbffr Roscoe Property Management