Customer Care Agent

Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES

Essential job functions include but are not limited to:

• Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross‑selling bank products and services.
• Promote use of automated self‑service products such as ATM, VRU, internet banking, etc.
• Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.

MINIMUM QUALIFICATIONS

Must have a High School Diploma or equivalent and 2 years of experience in retail banking or call center environment. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross‑selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Pay Rate (California): $19.00/hr (Non‑Negotiable)

Pay Rate (Miami): $18.00/hr (Non‑Negotiable)