Customer Service Associate

Job Description

Job Description

Position Overview

We are hiring a Customer Service Associate to assist customers with everyday questions and provide clear, helpful information about our products and services. This is a customer-facing position that requires strong communication skills, attention to detail, and the ability to handle a variety of interactions professionally.

In this role, you will help customers navigate available options, respond to inquiries, and ensure each interaction is handled efficiently and courteously. You will also work alongside other departments to communicate customer feedback and support daily business activities.

Responsibilities

Respond to customer questions and provide accurate information about products and services

Explain available options, features, and current promotions in a clear and professional manner

Assist customers in determining which available solutions are appropriate for their needs

Handle routine inquiries and resolve basic customer concerns

Direct more complex questions to the appropriate team member when necessary

Provide consistent service throughout each customer interaction

Maintain familiarity with current company offerings and updates

Document customer inquiries and relevant information accurately

Communicate recurring questions or feedback to the appropriate internal teams

Follow established procedures and customer service standards

Assist with customer-facing promotions and business activities as needed

Work collaboratively with team members to maintain an efficient customer experience

Complete additional administrative and customer support tasks as assigned

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience

Strong verbal and written communication skills

Previous customer-facing experience is preferred

Ability to communicate information clearly and professionally

Strong listening and problem-solving abilities

Organized with good attention to detail

Comfortable learning new products, services, and procedures

Ability to prioritize responsibilities in a fast-paced environment

Reliable, professional, and comfortable working as part of a team

Experience in customer service, hospitality, retail, sales, or a similar customer-facing environment is a plus

Benefits

Structured training and ongoing support

Opportunities to strengthen customer service and communication skills

Professional development and learning opportunities

Collaborative working environment

Exposure to different areas of day-to-day business operations

Opportunities to take on additional responsibilities as you develop in the role

New York, NY