Operations Coordinator

Operations Coordinator

The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati's urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full-time and 150 part-time staff. 3CDC At-a-Glance:

• 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
• 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.
• 3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.

Why Join Us? At 3CDC, you'll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.

The Operations Coordinator is a hands-on leadership position responsible for directing frontline staff, overseeing daily operations, supporting safety initiatives, and maintaining high standards throughout the district. This role is ideal for someone who enjoys working outside, leading by example, solving problems in real time, and building strong relationships with employees, businesses, residents, and visitors. If you're a motivated leader who values accountability, teamwork, customer service, and community impact, we'd love to have you on our team.

Job Summary: The Operations Coordinator is responsible for providing hands-on leadership and daily oversight of Operations and Safety personnel working throughout Downtown Cincinnati, Over-the-Rhine, and designated civic spaces. This position plays a critical role in maintaining a clean, safe, and welcoming environment through proactive supervision, employee development, strategic deployment of resources, and consistent enforcement of established rules and standards.

The Operations Coordinator spends the majority of their time in the two Special Downtown Improvement Districts managed by 3CDC, directing patrol activities, managing staff, conducting site inspections, responding to incidents, and ensuring staff remain visible, engaged, and effective in their assigned areas. The position works closely with Operations Managers, police, businesses, residents, visitors, and city agencies to address quality-of-life concerns and support the overall mission of 3CDC. This is a hands-on leadership position that requires flexibility, strong decision-making skills, and the ability to lead by example. The position may require evening, weekend, and holiday work and may assist with field operations or safety assignments as needed.

Tasks and Responsibilities

• Leadership and Operations
• Coordinate daily supervision, direction, and support to Operations personnel working throughout assigned districts and civic spaces.
• Assist with employee deployment and resource allocation to support visibility, responsiveness, and operational needs.
• Conduct daily deployment meetings, regular patrols, site inspections, and observations to monitor activity levels and operational standards. Ensure cleanliness and ambassador presence around large events.
• Provide day-to-day guidance, support, and on-the-job training to employees while reinforcing professionalism, accountability, and customer service expectations.
• Monitor radio communications and respond appropriately to incidents, service requests, quality-of-life concerns, and operational needs.
• Answer Ambassador Hotline as assigned and ensure requests are sufficiently addressed. Document all hotline calls.
• Ensure staff are visible present in visibility zones, conducting business checks, addressing concerns, documenting issues, and enforcing established rules and policies in a professional and respectful manner.
• Complete incident forms, shift reports, hotline surveys, and operational documentation.
• Maintain positive working relationships with businesses, residents, visitors, city agencies, and public safety partners.
• Assist with staffing adjustments, special projects, special events, and operational priorities as needed.
• Participate in meetings with management as needed.

Site Oversight

• Conduct routine inspections of assigned districts and civic spaces to identify cleanliness, maintenance, safety, and operational concerns.
• Communicate maintenance, repair, and operational needs to appropriate departments or service providers and follow up on outstanding issues.
• Help maintain clean, safe, and welcoming public spaces consistent with 3CDC standards.
• Equipment Management
• Operate vehicles as needed in alignment with provided training and expectations.
• Monitor the condition, inventory, and proper use of equipment, vehicles, and supplies.
• Coordinate equipment needs, report maintenance concerns, and assist in inventory management.

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.

Qualifications, Skills and Specialized Knowledge:

• Associate degree, bachelor's degree, or equivalent combination of education and relevant work experience preferred.
• One to three years of experience leading, supervising, or coordinating employees in operations, facilities, hospitality, public spaces, transportation, security, municipal services, or a related field.
• Demonstrated ability to lead by example, coach employees, hold team members accountable, and manage daily operations in a dynamic environment.
• Strong communication, customer service, and interpersonal skills with the ability to work effectively with employees, businesses, residents, visitors, vendors, and public safety partners.
• Strong problem-solving skills with the ability to assess situations, make sound decisions, and respond appropriately to operational challenges and incidents.
• Ability to manage multiple priorities, maintain accurate records, complete reports, and follow through on assignments.
• General knowledge of public space operations, facility maintenance, cleaning operations, and equipment management preferred.
• Proficient Familiarity with Microsoft Office and other technology platforms used for communication, scheduling, and reporting.
• Must be dependable, adaptable, and able to work independently while exercising sound judgment.
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, and special events as needed.
• Must possess a valid state-issued driver's license with an acceptable driving record.
• Ability to maintain professionalism, discretion, and confidentiality.

Physical and Mental Demands:

• Position is approximately 90% outdoors and 10% office.
• Ability to walk, stand, patrol, and remain active for extended periods throughout an assigned shift.
• Ability to work indoors and outdoors in varying weather conditions throughout the year.
• Ability to navigate sidewalks, parks, plazas, stairs, and other public environments safely.
• Ability to occasionally lift, carry, push, or pull up to 50 pounds.
• Ability to operate vehicles, radios, mobile devices, computers, and other equipment associated with daily operations.
• Ability to communicate effectively in person, by radio, and by telephone.
• Ability to observe conditions, respond to incidents, solve problems, make decisions, and remain calm in high-pressure situations.
• Ability to work independently and as part of a team in a fast-paced environment.

Disclaimer: This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.