National Account Manager

Job Description Job Description Description: About Us: At Redbarn® Pet Products, we’re passionate about creating high-quality food, treats, and chews that help pets live happy, healthy lives. Built on a commitment to safety, integrity, and innovation, our team works together to deliver products pet parents trust and pets love. Join us and be part of a company dedicated to making a difference for pets and their families every day. About the Role We are seeking a driven and strategic National Account Manager to lead commercial performance and customer execution across key national retail accounts in Mass, Club, Specialty Pet, Farm & Ranch, and Drug channels. This role is responsible for delivering profitable growth through joint business planning, assortment strategy, pricing and promotions, trade spend management, forecasting, supply chain coordination, and retailer operational excellence. Primary accounts may include Walmart, Costco, Tractor Supply, Petco, PetSmart, Sam’s Club, Target, CVS, and other national retailers. The ideal candidate is highly analytical, customer-focused, operationally strong, and experienced managing large retail accounts within CPG, pet, consumer products, or related industries. What We Offer We provide a competitive compensation and benefits package, including: Medical, Dental, and Vision Insurance 401(k) with Company Match Flexible Spending Accounts (FSA) & Health Savings Account (HSA) MetLife Voluntary Benefits Pet Insurance Life and Accidental Death & Dismemberment Insurance Long-Term Disability (LTD) Insurance Paid Holidays, Vacation, and Sick Time Employee Pet Food Discounts Key Responsibilities Account Leadership & Growth Own day-to-day relationships across buying, replenishment, eCommerce, operations, and category teams. Deliver revenue, profit, and distribution objectives for assigned accounts. Lead Joint Business Plans (JBPs), promotional calendars, assortment planning, and line reviews. Drive new item launches, resets, and assortment optimization using data and consumer insights. Present quarterly business reviews and executive-level performance recaps. Pricing, Promotions & Trade Spend Develop pricing and promotional strategies aligned with retailer and company profitability goals. Manage annual trade spend budgets, accruals, reconciliations, and ROI analysis. Partner with Finance to reduce deductions, chargebacks, and claims through root-cause resolution. Forecasting & Supply Chain Execution Partner with Demand Planning to align forecasts with POS trends, seasonality, and promotional activity. Improve in-stock performance, fill rates, and retailer scorecards. Coordinate with Supply Chain and Customer Operations to proactively resolve inventory and fulfillment issues. Retail Operations & Compliance Ensure compliance with retailer operational requirements including EDI, ASNs, routing guides, labeling, and invoicing. Manage item setup and maintenance, including product data, packaging, dimensions, and digital content. Drive corrective actions to reduce chargebacks and operational penalties. Cross-Functional Leadership Serve as the internal voice of the customer across Sales, Finance, Marketing, Supply Chain, QA, and Product teams. Lead cross-functional execution for launches, promotions, and strategic initiatives. Build scalable processes and playbooks to improve efficiency and performance. Requirements: 5+ years of experience in National Account Management, Key Account Sales, or Customer Leadership within CPG, pet, consumer products, or related industries. Proven experience managing major retailers such as Walmart, Costco, Target, Tractor Supply, Petco, PetSmart, Sam’s Club, or CVS. Strong experience with JBPs, promotions, pricing strategy, forecasting, and trade management. Excellent analytical, negotiation, and communication skills. Advanced Excel and PowerPoint proficiency. Bachelor’s degree preferred. Preferred Experience Club channel experience (Costco/Sam’s Club). Specialty Pet and/or Farm & Ranch retail experience. Private label or customer-brand launch support. Familiarity with EDI systems, retailer portals, and chargeback resolution. What Success Looks Like Profitable sales growth and improved gross margin. Strong retailer relationships and execution excellence. Improved forecast accuracy, in-stock rates, and operational performance. Effective trade spend management and ROI optimization. Reduced deductions and faster issue resolution. Additional Information Remote position with approximately 25–40% travel. Ability to work across time zones and customer planning schedules. Fast-paced, collaborative environment with strong growth potential. Redbarn® Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Redbarn® Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at View phone number on click.appcast.io. Redbarn® Pet Products does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Redbarn property and therefore, Redbarn® Pet Products will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Redbarn® Pet Products request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully executed agreement with Redbarn® Pet Products must be in place and current.n place and current.