ADMINISTRATIVE ASSISTANT II

Administrative Assistant II - 64049828

This position is part of a global public health organization and supports the Florida Department of Health in Monroe County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This position provides general clerical duties for the clinic, including front desk operations requiring a high level of independent decision making, and adherence to HIPAA guidelines while providing excellent customer service. The position is responsible for the maintenance and updating of all FDOH – Monroe clinical appointments, client registration, and general clerical cashiering processes. The incumbent must be knowledgeable of all services offered by FDOH – Monroe, and have knowledge of all clinical procedures, as well as departmental procedures and State laws and regulations.

General responsibilities include answering the telephone; directing the public to appropriate resources; client registration; client check-in; making appointments; client check-out; systematically verifying a Super Bill (CIS) for each client that checks in/out; entering client data, information, and services into the Health Management System (HMS), and Florida Shots; performing financial screening; determining Ryan White client eligibility and monitoring their financial obligations, pulling and filing client records; handling cash and client charges. This position functions as the clerical liaison with medical staff in serving clients in the most efficient manner possible. This position may assist with follow-up and scheduling for 2-year-old immunizations. This position receives and processes incoming and outgoing mail for the health department. This position functions as a backup to vital statistics and coordinated the department's swim voucher program.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit

Location: Key West, FL